It service desk Work, Jobs in Woolston, Ham (with Salaries)

IT Service Desk Analyst
CooperVision —Fareham
- Full-time
- Customer service
- Communication skills
2d
Service Desk IT Technician Level 1
Hampshire County Council —Winchester
- £25,186 - £26,244 a year
- Hybrid work
- Windows
- IT
- Communication skills
- Work from home
1d
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Service Delivery Specialist
McCarthy & Stone —Bournemouth
- Up to £30,000 a year
- Full-time
- Organisational skills
- IT
- In-person
- Employee assistance programme
Quick apply
IT Technician
Spectrum Geosurvey Limited —Lymington
- £25,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- SQL
- Free parking
- Annual leave
Quick apply
Supervisor, Service Operations, IT
CooperVision —Fareham
- Full-time
- Customer service
- Bachelor's degree
- IT
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
CSS Service Desk Engineer
Roke Manor Research Limited —Romsey
- Business
Junior Network Engineer
QinetiQ —Portsmouth
- Full-time
- Computer networking
- IT
- Communication skills
- Employee discount
Second Line Support Engineer
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply
1d
OSINT Specialist
Tadaweb —Portsmouth
- Full-time
- IT
Project Engineer
CS Group —Ringwood
- £36,000 - £40,000 a year
- Full-time
- Azure
- ERP systems
- Windows
Quick apply
1d
Project Engineer
Medhurst —Frodsham
- Full-time
- Customer service
- Travel
- IT

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IT Service Desk Analyst

CooperVision -
Fareham

Apply Now

Job details

Full-time
2 days ago

Benefits

Company pension

Qualifications

Operating systems
Customer service
Software deployment
File management
Application support
Communication skills

Full job description

Job title: IT Service Desk Analyst

Department: IT

Location: Fareham, Delta Park

Working hours: 37.5 hours per week Monday to Friday (onsite)

A brighter future awaits you

Job Summary

The IT Service Desk Analyst will install, configure, evaluate, maintain, monitor, and troubleshoot client computing hardware and software to meet or exceed published SLA’s, with effective management of the customer relationship during the support process.

Primarily responsible for providing first level support through handling incoming queries from internal customers. Initial customer contact could be over the phone , via request and incident management self-service, email, messaging or in person.

Essential Functions & Accountabilities:

Answers, responds to inbound calls and electronic requests from internal customers.
Creates and documents all support incidents from internal customers into the IT Service Management system.
Provides first line support to resolve all tickets at the service desk before transferring to other IT and business teams.
Analyzes and attempts to resolve tickets related to software and hardware.
Establishes and develops relationships with other IT teams through frequent constructive communication.
Complies with and supports policies and procedures.
Ensures timely resolution or escalation of tickets, and promptly communicates progress to internal customers.
Handles customers’ issues or requests with a professional attitude.
Provides user support in highly virtualized global environments.
Participants in the out-of-hours support call rotation.

Qualifications, Knowledge, Skills and Abilities:

Exceptional Customer Service skills, including but not limited to excellent telephone manner and the ability to manage challenging situations and expectations.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent written, oral, and interpersonal communication skills with a focus on listening and questioning skills.
Ability to conduct research and products to provide support as required.
Ability to present ideas in business-friendly and user-centric language.
Excellent technical knowledge of client computing hardware and software, including operating systems, applications, and related products, web browsers, and utility tools such as anti-virus, file management and deployment software.
Working technical knowledge of current protocols, operating systems, and standards.
Excellent technical knowledge of mobile devices (smart phones, tablets, etc.).

Experience:

Extensive application support experience
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with laptops, desktops, mobile devices, etc.

Education:

A degree in the field of computer information systems and/or professional qualifications with work experience.

What we offer:

You’ll receive competitive compensation and a fantastic benefits package including, health cash plan, 25 days holiday, pension scheme, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal and professional development and offer extensive training to support your career growth and help every individual to reach their full potential. To help us achieve our goals, we’ll give you everything you need to help you achieve yours.

We also provide access to LinkedIn Learning to help you develop in you career and grow with CooperVision.

What you can expect:

As a CooperVision employee, you’ll be welcomed into a diverse and progressive global business. We appreciate how important fostering a diverse and inclusive culture is and how different perspectives add value and contribute to our success. With our CooperPride, African Descent, Woman’s Impact Network and Mind Body and Wellbeing Employee Resource Groups, we offer opportunities for employees to learn and grow within an inclusive and safe space.

If you like what you see, take the first step towards your Brighter Future and apply today! All suitably qualified applicants will receive equal consideration and opportunities from CooperVision.

Please view our careers page at https://hcjy.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1 to view all other opportunities.

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#ONSITE

Apply Now

Refine Your Search

it service desk jobs in woolston, ham

IT Service Desk Analyst

Service Desk IT Technician Level 1

Technical Support Engineer L1

IT Service Delivery Specialist

IT Technician

Supervisor, Service Operations, IT

IT Support Technician

CSS Service Desk Engineer

1st Line Engineer

CSS Service Desk Engineer

Junior Network Engineer

Second Line Support Engineer

OSINT Specialist

Project Engineer

Project Engineer

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