3 months contract with a Local Authority
Job Title: Facilities Assistant
Job Purpose
The Facilities Assistant is responsible for delivering a high-quality facilities and security service across the Council's property portfolio. The role supports the safe, efficient, and effective operation of corporate buildings by undertaking a variety of facilities management, maintenance, security, logistical, and customer service duties.
The post holder will ensure buildings remain secure, compliant, well-maintained, and operational while providing support to staff, visitors, contractors, and other stakeholders across multiple Council locations.
Key Responsibilities
Facilities Management
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Open and close Council buildings in accordance with operational requirements.
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Undertake general facilities management duties to ensure buildings are safe, secure, and functional.
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Support facilities operations across multiple SMBC sites as required.
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Participate in rotating shift patterns and out-of-hours emergency response arrangements.
Building Maintenance
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Carry out routine inspections of premises and report defects or maintenance requirements.
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Perform minor maintenance and repair tasks including:
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Changing light bulbs.
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Cleaning shades and diffusers.
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Undertaking minor repairs.
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Responding to emergency cleaning requests.
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Ensure washrooms, kitchens, and communal areas remain adequately stocked and maintained.
Health, Safety and Compliance
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Conduct routine Health & Safety inspections and compliance checks.
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Monitor security systems and ensure building security procedures are followed.
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Report and escalate risks, hazards, incidents, and non-compliance issues.
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Assist with fire evacuations, emergency procedures, lift breakdowns, and building incidents.
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Undertake Portable Appliance Testing (PAT) following appropriate training.
Security Services
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Conduct internal and external security patrols.
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Ensure buildings and surrounding areas remain secure and accessible.
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Participate in the Council's emergency call-out rota and be available for out-of-hours emergencies.
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Monitor contractor access, visitor movements, and site security arrangements.
Logistics and Porterage
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Collect, sort, verify, and distribute internal and external mail, parcels, and packages.
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Operate franking equipment and manage outgoing post.
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Arrange deliveries, collections, and distribution of supplies and equipment.
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Assist with office moves, relocations, furniture setup, and equipment transportation.
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Coordinate waste disposal and removal of unwanted materials and furniture.
Contractor Management
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Monitor contractors whilst on site to ensure compliance with Council procedures and Health & Safety regulations.
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Escalate concerns or intervene where contractor activities present risks or fail to meet required standards.
Administrative Support
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Administer staff identification badges and electronic access control systems.
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Maintain accurate records and reports relating to building access and security.
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Use Microsoft Outlook and other software systems to manage communications and respond to enquiries.
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Maintain documentation and records associated with facilities operations.
Customer Service
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Provide reception cover when required.
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Meet and greet visitors and provide assistance to customers, staff, and contractors.
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Deliver professional and courteous customer service at all times.
General Duties
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Maintain external access routes, including litter picking and basic grounds maintenance around building entrances.
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Monitor and report parking-related issues within site boundaries.
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Carry out any other duties appropriate to the grade of the post.
Experience Required
Essential
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Experience working independently and as part of a team.
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Experience carrying out practical facilities, maintenance, or operational support tasks.
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Experience providing excellent customer service.
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Experience following health and safety procedures.
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Experience working in a fast-paced environment with multiple priorities.
Desirable
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Experience working in a facilities management, building support, caretaker, porter, or maintenance environment.
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Experience undertaking security patrols and building security duties.
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Experience supporting office relocations and furniture moves.
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Experience monitoring contractors on site.
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Experience working within a local authority or public sector environment.
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Experience using access control and security systems.
Qualifications
Essential
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Basic literacy and numeracy skills.
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Ability to undertake training required for the role.
Desirable
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NVQ Level 2 in Facilities Management, Property Maintenance, Building Services, Customer Service, or equivalent qualification.
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Portable Appliance Testing (PAT) certification.
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Health & Safety qualification (e.g., IOSH Working Safely).
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First Aid certification.
Knowledge and Skills
Essential
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Strong communication and interpersonal skills.
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Ability to communicate clearly with staff, visitors, and contractors.
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Ability to work flexibly across multiple sites.
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Physically capable of undertaking manual handling, moving furniture, and carrying out maintenance tasks.
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Basic IT skills, including Microsoft Outlook, Word, and Excel.
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Understanding of workplace Health & Safety requirements.
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Good organisational and problem-solving skills.
Desirable
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Knowledge of facilities management practices.
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Basic understanding of building maintenance systems.
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Knowledge of security procedures and access control systems.
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Understanding of logistics and office move requirements.
Additional Qualifications / Requirements
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Full UK Driving Licence and access to own vehicle (up to 6 penalty points considered).
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Previous experience in facilities, porter, security, or caretaking roles.
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Knowledge of Health & Safety inspections and site compliance checks.
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Ability to identify and report building, security, and maintenance issues.
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Flexible to work rotating shifts and participate in the emergency call-out rota.
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Willingness to travel between multiple sites.
Additional Information
Pay: £17.72 per hour (Umbrella) / £13.05 per hour (PAYE).
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Hours: 37 hours per week.
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Contract: Temporary with review after 4–6 weeks; potential for permanent employment.
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Shifts: 7:30am–3:00pm or 11:30am–7:00pm (30-minute unpaid break).
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Location: Blue Bell Centre Offices, Chelmsley Wood Shopping Centre, B37 5TN, with travel to nearby sites including the Library and Connect Centre.
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We operate on a bi-weekly payment schedule.
Closing date: Soon – early applications are encouraged
