It service desk Work, Jobs in Worksop, Ntt (with Salaries)

IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
13d
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
3d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
2d
Senior IT Administrator
Parkacre —Gainsborough
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Computer networking
- Free parking
- Relocation assistance
Quick apply
IT Analyst / Support Engineer (L1 / L2)
Precision Proco —Sheffield
- £27,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Sick pay
Quick apply
Information Advisor
Tribal Group —Sheffield
- £26,100 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- PMP
- Free parking
- Employee assistance programme
Quick apply
IT Field Service Technician
Ingersoll Rand —Alfreton
- Microsoft Office
- IT
- Employee assistance programme
1d
Head of IT and Information Security
Moore Insight —Sheffield
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Annual leave
- Work from home
Quick apply
10d
Service Desk Engineer
etiCloud Limited —Sheffield
- £26,500 - £28,000 a year
- 8 hour shift
- Customer service
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8h
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Retail tech Support Analyst
Entain —Nottingham
- Full-time
- Microsoft Office
- Communication skills
12h
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
13d
Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Windows
- Organisational skills
Quick apply
Business Analyst – IT Projects
FluidOne —Sheffield
- Full-time
- Analysis skills
- Travel
- IT
- Employee assistance programme
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
7d
Supervisor Helpdesk EMEA
Arthrex —Sheffield
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave

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IT Service Desk Analyst

DFS -
Doncaster

Quick apply

Job details

6 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Jira
Operating systems
Analysis skills
Computer networking
Mobile device management
Mac OS
Leadership
Active Directory

Full job description

Job Introduction

About the role

As an IT Service Desk Analyst, you’ll be the first point of contact for technical support across DFS. You’ll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. You’ll bring together your technical know-how with a people-first approach to problem-solving.

This is an office-based role, with the shift pattern being 8 am-6 pm Monday to Friday, with the occasional weekend work involved.

What you’ll be responsible for

Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards.
Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination.
Resolving incidents/problems quickly and accurately, raising the bar for support excellence, and preventing recurrence.
Escalating complex issues to the appropriate specialist teams, ensuring a smooth and effective handover.
Working comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable.
Preparing laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running.
Keeping support tickets updated with clear, concise notes right through to resolution.
Working within a Team to collaborate to solve problems/incidents and prevent recurrence

We’re looking for someone who has

At least 12 months’ experience in a Service Desk or end-user support role
Active Directory experience, basic user setup and administration
Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android.
Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues
Experience with ITSM platforms, Jira Service Management, or other recognised tools
A customer service mindset. Someone who is friendly, approachable, and empathetic.
Great attention to detail and has the ability to record information accurately.
Problem solving capabilities, and is able to identify root causes, not just symptoms.
Strong analytical thinking, the ability to think outside the box, seeing problems and incidents from a different angle.
A positive attitude, a willingness to learn and optimism.
The desire to take accountability, taking ownership of your work and delivering reliable results with a high degree of detail.

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits

We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

22 days holiday, plus the option to buy up to 5 more
Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at [email address], and we will be happy to help.

Quick apply

Refine Your Search

it service desk jobs in worksop, ntt

IT Service Desk Analyst

1st-2nd Line IT Support Engineer

IT Service Desk Engineer Apprentice

Junior Service Desk Analyst

IT Support Technician

Level 2 Helpdesk Engineer

Senior IT Administrator

IT Analyst / Support Engineer (L1 / L2)

Information Advisor

IT Field Service Technician

Head of IT and Information Security

Service Desk Engineer

IT Apprentice

Retail tech Support Analyst

First Line Analyst 3

Service Desk Manager

Junior Networking Engineer

Business Analyst – IT Projects

Microsoft Dynamics 365 Support Engineer (Business Central)

Supervisor Helpdesk EMEA

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