First line support / helpdesk engineer hybrid Work, Jobs in Worplesdon, Sry (with Salaries)

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IT Support & Infrastructure Engineer

Stellar Entertainment Software Ltd
Guildford

Quick apply

Job details

Full-time
10 hours ago

Benefits

Free flu jabs
Company pension
Private medical insurance

Qualifications

Customer service
Organisational skills
Mac OS
IT
Linux
Intune
Help desk
Information Technology

Full job description

The Studio

We are a video game development studio with offices in Guildford, UK and Utrecht, Netherlands. Sitting within the heart of thriving communities of game developers and publishers, we focus on quality and excellence, and our partners and players are always at the front of everything we do.

Games are not just about gameplay. We believe in the importance of balancing every single aspect of a game that you, as a player will interact with; what and how it makes you feel.

It couldn’t be a more exciting time to join us as we embark on new unannounced projects, pushing the boundaries of all aspects of the game to create a truly AAA experience.

The Role

Our teams in Guildford and Utrecht are growing, and we're looking for an Infrastructure Engineer to join us in supporting our expanding IT infrastructure and operational needs.

You'll work as part of a small team, delivering exceptional first-line technical support for our in-house systems and platforms with a people-first approach. We're looking for someone proactive, friendly, and technically minded, with strong customer service skills and the ability to stay calm under pressure.

This is a rare and exciting opportunity to grow your career within an international company that genuinely invests in your learning and development.

As an Infrastructure Engineer, you will:

Own the onboarding process for new starters, including equipment setup, meeting room configuration, and routine system maintenance tasks
Maintain accurate, up-to-date records of hardware and software assets across the business
Provide face-to-face and remote technical support, diagnosing and troubleshooting issues across Windows, macOS, and Linux devices — escalating where appropriate
Approach technical problems methodically and with initiative, finding effective solutions independently
Troubleshoot basic network issues and support wider infrastructure projects
Assist with Microsoft 365 administration, including Entra ID, Intune, and Exchange Online
Work closely with the Head of IT and Data Security, providing support across a range of projects and initiatives
Deliver basic Linux support as part of day-to-day operations

Requirements

What we’re looking to see on your CV:

Experience in an IT helpdesk or support role, assisting colleagues both remotely and in person
Strong customer service skills – this is a people-facing role and needs someone who can communicate technical language to colleagues at all levels
A solid understanding of networking fundamentals, systems, and hardware
A genuine enthusiasm for a career in IT and a desire to keep learning
Excellent organisational and prioritisation skills, with the ability to manage a varied workload

Bonus points for:

Any evidence of providing first line or technical support would be advantageous
An IT-related qualification at college or university level or equivalent
Any personal projects, certifications, or other evidence of technical curiosity - we'd love to hear about it

Benefits

What you can expect from us:

International AAA game projects
Access to cutting-edge hardware
Great increasing holiday benefits including Christmas Shutdown
Discretionary bonus scheme
Private Healthcare Plan including dental and optical support, mental health, online GP
Pension Plan
Life Assurance
Flu Jab Vouchers
Regular Team Incentives and Social Events

A Few Things to Note

We're unable to provide visa sponsorship or relocation support for this role, so you'll need to be based in the UK with the Right to Work here.

During your probationary period, this role is based on-site at our Guildford office five days per week. Hybrid working options will be discussed once probation has been successfully completed.

The deadline for applications is Friday 19th June 2026.

Quick apply

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