Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.
Join Our Team at Liverpool John Moores University
Liverpool John Moores University is seeking a dedicated and customer-focused Helpdesk Coordinator to join our Estates Development and Campus Services team on a permanent, full-time basis.
As part of our Estates and Facilities Management Helpdesk, you will play a vital role in supporting the University community. Acting as the primary point of contact, you will ensure maintenance issues and service requests are handled efficiently and professionally, helping to deliver a high-quality campus experience.
Our Helpdesk operates Monday to Friday, 8:00 AM to 4:30 PM. This position will cover the following shift:
8:00 AM – 4:00 PM, Monday to Friday
In this role, you will:
- Serve as the first point of contact for customer queries and service requests
- Respond promptly to enquiries via telephone, email and the University CAFM system (Invida)
- Coordinate and log maintenance requests accurately and efficiently
- Work closely with Campus Services teams to ensure timely resolution of issues
- Always deliver an exceptional standard of customer service
We are looking for a motivated and professional individual who is passionate about delivering excellent customer service. The successful candidate will demonstrate:
- A strong customer-focused approach and commitment to service excellence
- Excellent communication and interpersonal skills
- Good IT proficiency and the ability to learn systems quickly
- A reliable, flexible, and proactive working style
- Strong organisational skills and attention to detail
Qualifications:
- Educated to at least Grade C GCSE in English & Maths
In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.
This is an exciting time to join the university as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.
If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.
Anticipated Interview Date: Tuesday 28 July 2026
LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.
Please note all of our vacancies will be closed to applications at midnight on the advertised closing date, unless otherwise stated.
