Software development & Work, Jobs in Yarm, Nyk (with Salaries)

Technical Support Specialist
CameraMatics —Darlington
- Full-time
- Hybrid work
- Computer Science
- Organisational skills
- In-person
Quick apply
3d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
9d
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
Software Engineer - Java
Causeway Technologies —Middlesbrough
- Hybrid work
- Azure
- Management
- Java
- Annual leave
- Employee assistance programme
Quick apply
4d
Home Administrator
Akari Care —Stockton-on-Tees
- £13.75 an hour
- Full-time
- Microsoft Office
- Annual leave
- Flexible schedule
Quick apply
6d
Internal Sales Development Representative
Danesmoor —Newton Aycliffe
- £28,000 - £30,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
Bookkeeping & Payroll Administrator
VA Business Services —Stokesley
- £28,000 a year
- Temporary
- Travel
- QuickBooks
- Organisational skills
- Free parking
Quick apply
9d
Python Software Developer - Labman.One
Labman Automation —Stokesley
- £40,000 - £55,000 a year
- Full-time
- Azure
- APIs
- AI
Operations Assistant
Paul Gough Media —Hartlepool
- £24,000 - £26,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
Junior/Mid Frontend Developer
VIA Creative —Middlesbrough
- Full-time
- Bachelor's degree
- JavaScript
- Linux
- Free parking
- Flexible schedule
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
9d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Design & Development Engineer
Quanex —Newton Aycliffe
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Quick apply
Development Management Team Manager
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Annual leave
5d
Market Research Assistant
Nems Market Research —Billingham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Free parking
Quick apply
12d
Software Engineer - .Net
Causeway Technologies —Middlesbrough
- Hybrid work
- Azure
- Management
- AWS
- Annual leave
- Employee assistance programme
Quick apply
4d
CNC Machinist
Labman Automation —Stokesley
- £36,000 - £40,000 a year
- Full-time
- Mentoring
Data Engineer Apprentice
believe housing —Bishop Auckland
- £24,454 a year
- Hybrid work
- SQL
- APIs
- Python
- Annual leave
Assistant Accountant
The Fedcap Group —Stockton-on-Tees
- £30,797 - £33,115 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- In-person
- Annual leave
- Employee assistance programme
5d
Countryside Access Definitive Map Officer
North Yorkshire Council —Northallerton
- £34,434 - £38,220 a year
- Call to connect
- Hybrid work
- Microsoft Office
- Time management
4d

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software development & jobs near yarm, nyk

Technical Support Specialist

CameraMatics -
Darlington

Quick apply

Job details

Full-time
3 days ago

Qualifications

Computer Science
Technical support
IT support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Job Type: Full-time

Work authorisation:

United Kingdom (required)

Location:

Darlington DL1 1RW (preferred)

Work Location: Hybrid remote in Darlington DL1 1RW

Quick apply

Refine Your Search

software development & jobs in yarm, nyk

Technical Support Specialist

Technical Support Specialist (Hybrid)

Company IT Support Specialist

Software Engineer - Java

Home Administrator

Internal Sales Development Representative

Bookkeeping & Payroll Administrator

Python Software Developer - Labman.One

Operations Assistant

Junior/Mid Frontend Developer

Knowledge Analyst

Service Desk Engineer

Design & Development Engineer

Development Management Team Manager

Market Research Assistant

Software Engineer - .Net

CNC Machinist

Data Engineer Apprentice

Assistant Accountant

Countryside Access Definitive Map Officer

I want to receive the latest job alerts for software development & in yarm, nyk

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