Service desk Work, Jobs in Yarnton, Oxf (with Salaries)

Digital Education Support Assistant
University of Oxford TSS —Oxford
- £19.15 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- SharePoint
6d
Service Desk Analyst
Blue Cross —Burford
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
5d
Sales Administrator
HydraB —Oxford
- Full-time
- Sales
- IT
- Employee assistance programme
- Employee discount
Quick apply
Senior IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Microsoft Outlook
- English
- Windows
6d
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Web Executive
Bibby Financial Services —Banbury
- £40,000 - £45,000 a year
- Full-time
- Management
- Financial services
- Gym membership
Quick apply
9d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Technical Support Manager
Aggreko —Swindon
- Full-time
5d
Main Gate Receptionist
Serco Plc —Swindon
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
13d
IT Service Desk Apprentice
QA Apprenticeships —Swindon
- £18,000 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- SharePoint
13d
Systems Support and Configuration Officer
Soha Housing Limited —Didcot
- £39,650 a year
- Full-time
- Customer service
- SharePoint
- IT
Quick apply
5h
IT Infrastructure Engineer
Siemens Healthineers —Oxford
- Full-time
- Project management
- Continuous improvement
- Scripting
Network Operations Centre (NOC) Engineer
Gigaclear —Abingdon
- £26,000 - £28,000 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
Quick apply
Senior Software Engineer, Core Experiences - Oxford, United Kingdom
Speechify —Oxford
- Remote
- Java
- APIs
3d
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply
IT Science Computing Engineer
Centre for Ecology & Hydrology —Wallingford
- £38,989 - £41,321 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
- Annual leave
- Employee discount
13d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science

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service desk jobs near yarnton, oxf

Digital Education Support Assistant

University of Oxford TSS -
Oxford

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Job details

Temporary | Part-time
£19.15 an hour
6 days ago

Qualifications

Jira
Microsoft Excel
Microsoft Outlook
Quality assurance
Ticket management systems
SharePoint
ServiceNow
LMS
Moodle
Canvas

Full job description

We are seeking a highly organised and proactive Digital Education Support Assistant to join the Digital Education Group within the department

This role is ideal for someone with experience supporting digital learning technologies in a higher education environment and who enjoys providing excellent customer service while working across multiple systems and stakeholders.

You will provide first-line support for digital education queries, assisting academic and professional services staff with a range of learning technology systems and services. You will play a key role in supporting the administration, quality assurance, and maintenance of online courses, while contributing to service improvements, reporting activities, and project delivery across the Digital Education team.

The role offers an excellent opportunity to develop expertise in learning technologies and contribute to the enhancement of the University's digital learning environment.

Key Responsibilities

Provide first-line support for digital education enquiries through the University's service management system.
Triage, investigate, and resolve support requests, escalating complex issues where appropriate.
Support the administration and quality assurance of Canvas courses, including course setup, user enrolments, permissions, and maintenance.
Assist staff with the use of digital learning tools, including Panopto, Microsoft Teams, and Oxford Reading Lists Online.
Support data collection, reporting, and record management activities across Digital Education services.
Produce and maintain accurate documentation, guidance materials, and knowledge base content.
Contribute to testing, quality assurance, and continuous improvement activities.
Work collaboratively with colleagues across departments to support successful delivery of digital education services and projects.
Assist with training sessions, user groups, and other centrally delivered Digital Education activities as required.

Essential Criteria

Applicants must be able to demonstrate all of the following:

A minimum of 12 months' experience providing first-line support for a Virtual Learning Environment (VLE) or Learning Management System (LMS), such as Canvas, Moodle, Blackboard, or Brightspace.

Experience administering course sites within a VLE/LMS, including user enrolments, permissions, course setup, troubleshooting, and quality assurance checks.

Experience using a service desk or ticket management system (e.g. Jira Service Management, ServiceNow, Freshservice, Zendesk, or similar) to manage support requests and meet service standards.

Experience supporting or administering at least two of the following systems: Canvas, Panopto, Microsoft Teams, Reading Lists Online/Talis Aspire, Turnitin, or other educational technology platforms.

Demonstrable experience investigating and resolving technical or system-related user issues, with the ability to diagnose problems and identify appropriate solutions.

Proficiency in Microsoft 365 applications, particularly Excel, Teams, Outlook, and SharePoint.

Vacancy ID 23402

Person specification

Not Specified

About The University

Not Specified

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service desk jobs in yarnton, oxf

Digital Education Support Assistant

Service Desk Analyst

Sales Administrator

Senior IT Service Desk Analyst

Senior IT Service Desk Engineer

Web Executive

IT Support Manager

Technical Support Manager

Main Gate Receptionist

IT Service Desk Apprentice

Systems Support and Configuration Officer

IT Infrastructure Engineer

Network Operations Centre (NOC) Engineer

Senior Software Engineer, Core Experiences - Oxford, United Kingdom

IT Support Engineer (6-month contract)

IT Science Computing Engineer

Infrastructure & Cloud Operations Engineer - 12 month FTC

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