Vacancy: IT Helpdesk Analyst
Location: Rodda’s Creamery, Scorrier
Salary: £30,000 per annum plus benefits
Hours: Monday to Friday 08:00 - 16:30
Type of Contract: Fixed Term - 6 months.
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At Rodda’s, we don’t just sell a premium product - we deliver an experience our customers remember. We’re looking for an IT Helpdesk Analyst who brings energy, problem-solving skills, and a customer-first mindset to a role at the heart of our business.
This is your opportunity to be the go-to expert - delivering exceptional technical support, enabling colleagues and customers, and driving improvements across our digital systems and tools.
What you’ll be doing:
- Providing first-line IT support to colleagues and customers, resolving issues ranging from basic hardware/software to application troubleshooting.
- Delivering a seamless support experience — professional, approachable, and aligned with a premium brand.
- Supporting users with digital tools, systems, and applications, ensuring confidence and adoption.
- Monitoring and managing support tickets, ensuring SLAs and KPIs are consistently met.
- Identifying recurring issues and working proactively to improve system and process performance.
- Collaborating with internal teams and third-party providers to resolve complex technical challenges.
- Maintaining accurate documentation, knowledge base articles, and support procedures.
- Assisting with IT administrative tasks, including Purchase Order (PO) administration, RMAs, and tracking new asset arrivals.
- Delivering one-to-one training to business colleagues to improve confidence and adoption of digital tools.
You’ll play a key role in:
- Keeping the business running smoothly through reliable and responsive IT support.
- Improving user experience by making systems easy, efficient, and accessible.
- Driving digital adoption and helping users get the most from our technology.
- Supporting continuous improvement across IT services and processes.
What we’re looking for:
- Proven experience in an IT support, helpdesk, or service desk role.
- An IT Qualification at Level 2 or above (or actively working towards one) is highly desirable.
- Strong troubleshooting and problem-solving skills across IT systems and applications.
- Excellent communication skills — able to explain technical issues clearly to non-technical users.
- Experience with ticketing systems and working to SLAs/KPIs.
- A proactive approach with the ability to prioritise effectively in a fast-paced environment.
- Confidence in supporting a range of digital tools and technologies.
- Flexibility to participate in an on-call rota, ensuring our critical systems and premium customer experience are supported outside of standard hours.
- Locally based within a 40-minute commute of our Scorrier creamery with access to your own reliable transport (essential for on-call response).
- A team player with a commitment to delivering outstanding service.
What you’ll get in return:
The chance to lead in a well-loved premium brand and a role where you can make a difference and your impact is visible every day. All this, whilst working in a supportive and caring environment in a family business that has been in existence since 1890.
Apply now and help us deliver an experience as exceptional as our product. Please upload your CV and a covering letter explaining why you are right for the role.
Pay: £30,000.00 per year
Benefits:
- Employee discount
- Free parking
- Life insurance
- On-site gym
- On-site parking
Application question(s):
- IT helpdesk or relevant computing qualifications?
- Can you confirm you currently live within a 40-minute commute of Scorrier?
Experience:
- IT Support: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
