As part of your application, please include a cover letter responding to the following:
“How do your background, skills, and experience make you a strong fit for this role? If relevant, highlight any experience you have in SaaS implementation, technical support, or education.”
About Us
At Showbie, we’re building tools that help teachers transform their classrooms through faster, more engaging, and more impactful feedback and assessment. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms around the world.
We’re proudly based in Edmonton, Canada, with a growing global team across Canada and Europe, including the United Kingdom and Norway.
We’re a team that cares deeply about education and the role technology can play in improving it. Our values, lead with care, seek perspectives, and be driven by purpose, guide how we work and how we support each other every day.
The Role
Showbie is looking for an Account Manager to manage and grow a portfolio of existing customer accounts across schools, districts, and trusts. This role focuses on building strong relationships with key stakeholders, supporting customer retention, and identifying opportunities to expand the use of Showbie's products and services.
Working closely with Learning Specialists, CX, and reseller partners, you will help customers achieve their goals by ensuring they are getting maximum value from their Showbie investment. Through regular customer meetings, account reviews, and day-to-day engagement, you will build a deep understanding of customer priorities, challenges, and strategic objectives. Using value-based discovery and thoughtful questioning, you will uncover opportunities, challenge assumptions where appropriate, and guide conversations beyond product usage towards broader educational and organisational outcomes. By connecting customer goals to Showbie's solutions, you will strengthen stakeholder relationships, support long-term customer success, and identify opportunities for growth.
You will be responsible for managing renewal conversations, identifying and driving upsell and cross-sell opportunities, and maintaining accurate account plans, forecasts, and customer records within Salesforce. As a trusted partner to your customers, you will develop an understanding of their educational objectives and work collaboratively with internal teams to deliver value for customers.
We're looking for an ambitious early-career professional with 1–4 years of experience in a customer-facing commercial role—such as an SDR, BDR, or early-stage Account Manager—who is eager to take the next step in their career and develop into a strategic account management role. You'll gain valuable experience in customer retention, renewals, account growth, strategic planning, and helping educational organisations achieve meaningful outcomes through technology.
What You’ll Do
- Build multi-threaded relationships with senior stakeholders across schools and trusts.
- Own the overall commercial relationship and success of your assigned portfolio of accounts.
- Develop and maintain strategic account plans that align customer goals with Showbie's solutions and generate growth opportunities.
- Coordinate input from teams across the business to maximise value for customer accounts.
- Maintain accurate records of account activity, risk, opportunities, and renewal progress in Salesforce CRM.
- Maintain accurate forecasting of renewals, expansions, and pipeline opportunities.
- Secure renewals that meet or exceed net revenue retention targets.
- Identify, develop, and close upsell and expansion opportunities within existing accounts.
- Partner with reseller organisations and teams to support shared customers and drive commercial growth.
- Monitor account health, identify risks, and proactively develop mitigation plans.
- Lead account reviews and strategic customer conversations focused on customer goals, outcomes, adoption, and long-term value.
- Act as a trusted advisor to customers, helping them align their educational goals with Showbie's solutions.
- Contribute to the continuous improvement of account management processes, playbooks, and best practices.
- Stay informed on education sector trends, customer priorities, and Showbie product developments to guide commercial conversations and account strategy.
To Be Successful in the Role, You Will
- Consistently achieve strong customer retention and renewal outcomes.
- Identify, progress, and close expansion opportunities that deliver value for customers and growth for Showbie.
- Build trusted relationships with key stakeholders and develop a deep understanding of their priorities, challenges, and objectives.
- Drive high levels of customer engagement, advocacy, and satisfaction.
- Maintain accurate forecasts, account plans, and customer records while executing account management best practices.
- Collaborate effectively with internal teams and reseller partners to support customer success and growth.
What We’re Looking For
- Experienced and successful SDR looking to move into account management, or entry level account manager with 1-4 years experience
- Naturally curious and confident leading value-based conversations with customers, using discovery and questioning techniques to uncover needs, influence decision-making, and drive mutually beneficial outcomes.
- Proven track record in SaaS account management, renewals, or B2B sales
- Excellent relationship-building skills, with the ability to engage senior stakeholders
- Strong commercial acumen and experience delivering on revenue-based KPIs
- Strong collaboration skills with the ability to work cross-functionally with a variety of internal teams
- Familiarity with the education market or a passion for supporting schools and educators
- Organised, proactive, and accountable
- Comfortable managing a large and varied account portfolio, with both precision and empathy
- Experienced using Salesforce or similar CRM tools for pipeline and activity management
Bonus
- Background or strong interest in education
- Experience with tools such as Intercom, Salesforce, Pandadoc, etc.
- Experience working in the Apple Education ecosystem or with resellers in education
What You Can Expect From Us
- At Showbie, you can be yourself. We welcome and celebrate diverse perspectives and are committed to building an inclusive environment for all team members and candidates.
- We are a remote-first team. Whether you’re planning a move, traveling, or simply want flexibility in where you work, we aim to support your lifestyle.
- You’ll have the autonomy to make decisions and take ownership of your work. As part of a small, global team, your contributions will have a direct and meaningful impact.
- We support you in setting up a productive and comfortable remote work environment, wherever you are based.
- We value work-life balance. We work hard, but we also respect time away from work so you can recharge and come back energized.
- We offer flexibility around holidays, including a holiday swapping program so you can take time off that aligns with your personal or cultural priorities.
Check out our Work at Showbie page to learn a little bit about our company culture and the benefits we offer to our team. We pride ourselves on a company culture that values the whole you. We like to have fun as much as we like to work.
The Interview Process
Here’s what you can expect if you move forward in our hiring process:
- Initial Phone Screen A short conversation to get to know you, your experience, and your interest in the role.
- Interview & Assessment A deeper discussion with members of the team, along with a practical exercise or take-home task to understand how you approach real-world scenarios.
- Values Conversation A discussion focused on how you work, collaborate, and align with Showbie’s values.
- Reference Check A final step before an offer, where we connect with your references.
For certain roles, we may also include a background check as part of the process.
Security & Candidate Safety
We take the security of our candidates seriously. To help protect against recruitment fraud:
- All legitimate Showbie and Socrative job postings are listed on our official Careers Page.
- If you have any concerns about external communication or fraud, please reach out to [email protected]
- We will never contact you from a personal phone number or ask for sensitive information outside of our official hiring process.
A Few Final Things to Know
- This role is remote, but candidates must be based in the United Kingdom to be considered. Verification of location and work eligibility will be required.
- We use AI tools in our day-to-day work, but every application is reviewed by a real person. Your application will always be thoughtfully considered by our team.
- Please ensure your application is complete before submitting. This includes responding to any screening questions and providing a cover letter, as incomplete applications will not be considered.
- Salary: £35,000 FTE (full-time equivalent) per year. This is an 8-month fixed-term contract, so compensation will be paid on a pro-rated basis plus variable commission.
- This role is a temporary 8 month contract covering a maternity leave. The proposed period is September 1, 2026 until April 30, 2027.
