Lead hand Work, Jobs in Abbots Ripton, Cam (with Salaries)

Customer Behaviour Change Lead
Anglian Water Services Ltd —Huntingdon
- £42,000 - £47,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
15h
Team Leader - 2 Positions Available
Xaar —Huntingdon
- Management
- IT
- Communication skills
Production Line Leader - Day Shift
AMFresh —Alconbury
- £13.70 an hour
- Day shift
- English
- Leadership
- Communication skills
- Language training provided
Quick apply
7d
Senior Data Engineer
Anglian Water Services Ltd —Huntingdon
- £64,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
- Annual leave
- Employee discount
Aquapark Supervisor
Huntingdonshire District Council —Hinchingbrooke
- £14.22 an hour
- Full-time
- Leadership
- Flexitime
9d
Level 3 Community Sport and Health Officer Apprenticeship
Living Sport —Saint Ives
- £12,480 - £20,787 a year
- Hybrid work
- Leadership
- Nursing
- Annual leave
- Employee assistance programme
Quick apply
3d
Project Engineer
Anglian Water Services Ltd —Huntingdon
- £50,000 - £60,000 a year
- Full-time
- Management
- Engineering
- Travel
Facilities Manager
Outcomes First Group —Papworth Everard
- Up to £36,000 a year
- Monday to Friday
- Maintenance
- Organisational skills
- Leadership
- Employee discount
Clean Water Supervisor/Field Delivery Lead
OnSite Central Ltd —Cambridge
- £38,000 - £45,000 a year
- Overtime
- Hybrid work
- Supervising experience
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Maintenance Assistant
Priory —Peterborough
- £13.45 an hour
- Full-time
- Maintenance
- Referral programme
Quick apply
13d
Communications Manager
AMFresh —Alconbury
- Social media management
- Communication skills
Quick apply
Practice Lead
Antwerp Dental Group —Cambridge
- £31,900 - £36,498 a year
- Full-time
- Customer service
- Administrative experience
- Supervising experience
Quick apply
3d
Transport Planning & Optimisation Manager
Deanta UK Ltd —Ely
- £60,000 - £65,000 a year
- Full-time
- Data analysis skills
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
7d
R&D Operations Lead
Accora —Orwell
- £60,000 - £85,000 a year
- Full-time
Quick apply
Strategic Director of Estates
Cambridgeshire Constabulary —Huntingdon
- £87,741 - £108,435 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
4d
Customer Service Lead
iM Med Ltd —Cambridge
- £24,420.00 - £48,640.16 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
Quick apply
4d
GP Surgery Patient Services & Operations Manager
Nuffield Road Medical Centre —Cambridge
- From £35,000 a year
- Full-time
- Management
- Human resources
- Organisational skills
Quick apply
3d
Shift Supervisor - 3 Positions Available
Xaar —Huntingdon
- Microsoft Powerpoint
- Microsoft Outlook
- Assembly
Shift Lead | Cambridge
Blank Street —Cambridge
- Weekend availability
- Hospitality
- Customer service
- Café
Technical Delivery Consultant
Amplified —St. Neots
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- System design
- Organisational skills
- APIs
- Free parking
- Flexitime
Quick apply
8d

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Customer Behaviour Change Lead

Anglian Water Services Ltd -
Huntingdon

Apply Now

Job details

Full-time
£42,000 - £47,000 a year
15 hours ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
Analysis skills
Continuous improvement
Communication skills

Full job description

Customer Behaviour Change Lead

Circa £42k – £47k dependent on skills & experience
Full time, 37 hrs a week with flexibility for part time
Fixed term – maternity cover (from August 2026)
Location: Huntingdon

Anglian Water offers a flexible approach to working from our offices or home with an average of 2 days a week in the office, depending on business need.

Join our team and make a difference

We’re recruiting a Customer Behaviour Change Lead to join our Customer Communications Team, part of our Customer Experience Department, on a fixed‑term basis to cover maternity leave.

This is a fantastic opportunity to play a leading role in shaping how we help customers take the right actions at the right time and improve the overall customer experience.

What you’ll be doing

As Customer Behaviour Change Lead, you’ll be responsible for developing and embedding behaviour change thinking across proactive and operational customer journeys.

Keeping customers at the heart of everything you do, you’ll use behavioural insights, customer research and data to design, test and improve communications and interventions that make it easier for customers to engage with us and embed sustainable habits and behaviours.

You’ll:

Build and drive a behaviour change programme that supports multiple initiatives such as water efficiency, billing and consumption, smart usage, digital self‑serve and internal change programmes
Review, test and improve customer journeys and communications across channels including contact centre, web, email, SMS, digital platforms, field and offline communications
Work closely with colleagues across Customer Experience, Customer Communications, Operations, Digital, Corporate Affairs and Insight to identify behavioural barriers and opportunities
Apply behavioural science, nudge theory and experimentation to create interventions that improve customer experience and drive business performance.
Use insight and evidence to challenge constructively, helping teams think differently about how customer behaviour drives outcomes
Evaluate effectiveness, measure impact, and build case studies that demonstrate what works and why
Position the team as trusted experts in designing and delivering customer experience and behaviour change interventions

This role blends strategic thinking with hands‑on delivery and is ideal for someone who enjoys working across complex organisations to turn insight into action.

We invest in our people - as a valued employee, you’ll be entitled to:

Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
25 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.

What does it take to be successful?

We’re looking for an established behaviour change professional who is confident working at pace and across organisational boundaries.

You’ll bring:

A background in behavioural science, Consumer psychology (or any similar psychology fields)
A strong understanding of customer communications and behaviour change
Experience shaping and delivering programmes or campaigns in complex or regulated environments
Excellent communication skills, with the ability to translate insight into clear, compelling customer messaging
Experience of project or campaign management, and designing trials from planning through to evaluation
Strong analytical and planning skills, with a focus on continuous improvement
The confidence to challenge constructively and influence senior stakeholders
An ability to quickly build effective working relationships across multiple teams
Experience within the utilities or wider service sector (desirable)
Experience using customer data, insight or CRM systems such as Salesforce (desirable)

Most importantly, you’ll bring curiosity, creativity, and a passion for improving customer outcomes through smarter communication and behaviour‑led design.

Inclusion at Anglian Water

Inclusion is for everyone. We’re an equal opportunity employer and welcome applications from all suitably qualified candidates, regardless of gender identity or expression, ethnic origin, nationality, religion or belief, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes for customers—and we’re committed to creating an environment where everyone feels they belong.

Closing Date: 18/06/26

#loveeverydrop

Apply Now

Refine Your Search

lead hand jobs in abbots ripton, cam

Customer Behaviour Change Lead

Team Leader - 2 Positions Available

Production Line Leader - Day Shift

Senior Data Engineer

Aquapark Supervisor

Level 3 Community Sport and Health Officer Apprenticeship

Project Engineer

Facilities Manager

Clean Water Supervisor/Field Delivery Lead

Maintenance Assistant

Communications Manager

Practice Lead

Transport Planning & Optimisation Manager

R&D Operations Lead

Strategic Director of Estates

Customer Service Lead

GP Surgery Patient Services & Operations Manager

Shift Supervisor - 3 Positions Available

Shift Lead | Cambridge

Technical Delivery Consultant

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