We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively. You will have a passion for technology and delivering a great user experience. You enjoy problem-solving, communicate clearly, and take a proactive approach to resolving issues.
Ideally you will have hands-on experience supporting and maintaining end-user technology including laptops/tablets, printers, mobile phones and end-device security and remote access technologies. You are comfortable working in a fast-paced environment and balancing quality with pace. You are also keen to learn, continuously develop your skills, and contribute to improving how IT services are delivered across the business. It is also desirable for you to have experience or knowledge in Microsoft Azure and M365, as these are some of the platforms we utilise within the business.
We're looking for someone who enjoys solving problems, helping people, and staying curious about technology. To be successful in this role, you'll be able to demonstrate:
- Excellent communication skills with the ability to explain technical issues clearly and confidently
- A proactive, solutions-focused mindset and a passion for troubleshooting
- Experience supporting end-user devices and working with Windows 11 environments
- A customer-first approach, with strong organisational and time management skills
- Knowledge of Microsoft 365 and an awareness of Azure technologies
- A genuine enthusiasm for technology and a commitment to continuous learning and development
It would be great if you also have some of the following, although these aren't essential:
- Experience working within the Financial Services sector
- Microsoft certifications such as MCP, MCSA, or similar
- Exposure to Microsoft Intune and/or Windows Autopilot
- Knowledge of Active Directory and core infrastructure services
- A good understanding of networking fundamentals
- Awareness of containerised applications and modern deployment practices
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:
- 26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year)
- Contributory company pension scheme (up to 10% employer match)
- Opportunity to buy up to 5 days of annual leave every year
- Employee Reward and Incentive Scheme
- Progressive career pathway and development opportunities
- The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
- Group Income Protection for all employees
- Group Legal Protection for all employees
- European Motor Assistance and Home Emergency Assistance
- Inclusion in our Health Cash plan
- Salary sacrifice benefits including Cycle scheme
- Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
At ARAG we support flexible working and would be open to discuss flexible working options.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
