OPTEC MANAGED SERVICES
NETWORK OPERATIONS CENTRE (NOC) — CARDIFF
NOC ENGINEER (L2)
Network & Security — 2nd Line Escalation
Job description
NEW ROLE WITHIN A GROWING NETWORK & SECURITY PROVIDER — CARDIFF
NOC ENGINEER (L2) — NETWORK & SECURITY
● Full time, permanent role
● Basic salary (£32126 - £36138) + 13.5% shift allowance (£36463 to £41016) per year (dependent upon knowledge and experience).
● 22 days holiday + Bank Holidays
● Compressed working week – 10-hour shifts on a 3-week rota, 1 in 2 weekends, 08:00 – 18:00
● Benefits package (details below)
● Company Pension
● Comprehensive technical training & career progression support toward L3
● Office based
● Cardiff Bay location, easily commutable with onsite parking
● Work within Optec's combined NOC/SOC managed services team
● The successful candidate can opt in to our 24/7 Out of Hours Support rota, 1 week in 5 with a 13.5% shift allowance, following successful completion of required training and appropriate skill level
● Successful applications are subject to DBS clearance
Background
Based in Cardiff Bay, Optec is a Fortinet Expert Partner specialising in managed networking and security services. Our NOC/SOC team monitors and manages firewalls, switches, wireless environments, and security infrastructure for a broad customer base throughout the UK and Europe.
We have grown rapidly and we are looking to appoint an experienced L2 NOC Engineer to join our Managed Services team as a second-line escalation point.
What Will You Be Doing?
You will work as part of the Optec Network Operations Centre, acting as an escalation point for tickets raised by our L1 engineers. The L2 tier sits between first-line monitoring and triage (L1) and senior engineers (L3), and is where independent incident handling and hands-on diagnostic work happen.
Core responsibilities:
● Act as the primary escalation point for L1 engineers on unresolved tickets, incidents, and events
● Diagnose and resolve network and security faults across firewall, switching, wireless, and WAN environments
● Independently handle incident, change and event tickets
● Carry out project work as required, alongside day-to-day operational support
● Provide excellent ongoing support to our customers, communicating clearly during incidents
● Escalate to L3 engineers where a ticket requires escalated support
● Contribute to ticket quality: clear resolution notes, accurate categorisation, and proper handover where a ticket spans a shift change
● Provide mentoring and training for junior engineers
● Meaningfully contribute to the MST knowledge base
Essential
● Proven network engineering or network support experience at a 2nd line level
● Strong diagnostic skills and the ability to prioritise across multiple concurrent tickets
● Firewall configuration experience
● LAN / WAN / WiFi experience
● Excellent customer service skills, including confident communication during live incidents
● A desire to learn and progress toward L3 as a network and security professional
Nice to Have
● Experience of public cloud administration
● Automation experience
● Prior experience working within a tiered NOC
Beneficial Qualifications
● Fortinet certifications – NSE 6/7 level
● Cisco certifications - CCNA
● Other professional-level technical certifications will be considered (Microsoft, AWS, etc.)
Employee Benefits
● Supportive and sponsored professional development opportunities, including reimbursement of examination and professional membership fees
● 22 days holiday plus bank holidays
● In addition to standard annual leave, all employees benefit from up to 3 Mental Health Days per year
● Employee Assistance Programme
● Pension Scheme
● Access to free onsite car parking
● Opportunities to get involved in supporting your chosen charity, and paid time to take part in volunteering via our 'Give a Day' incentive
● Access to salary sacrifice Cycle to Work Scheme
Please note this role is office based in Cardiff Bay, and travel to customer sites may be required.
A driving licence would be beneficial.
Details
● Job Types: Full-time, Permanent
● Benefits: Casual dress, Company pension, Cycle to work scheme, Free parking, Health & wellbeing programme, Life insurance, On-site parking.
● Schedule: 10-hour shift, Day shift, Monday to Sunday, Weekend work 1 in 2 (Out of Hours rota opt-in)
● Work Location: In person
Pay: £36,463.00-£41,016.00 per year
Benefits:
- Casual dress
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Cardiff CF24 5PJ: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Networking: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
