Customer relations manager Work, Jobs in Aberdeen, Abe (with Salaries)

Operations Manager
First Response Group —Aberdeen
- £38,000 a year
- Full-time
- Front desk
- Communication skills
Quick apply
14d
Senior Consultant or Manager, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector
Deloitte —Aberdeen
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Knowledge Information Manager
Public Sector Resourcing —Aberdeen
- £64,000 - £69,000 a year
- Full-time
- Maintenance
- SharePoint
- Leadership
- Annual leave
Student Inclusion and Wellbeing Manager
RGU —Aberdeen
- £47,389 - £56,535 a year
- Weekend availability
- Administrative experience
- University
- No degree
- Annual leave
- Work from home
4d
Crew Leader (Duty Manager) - MOXY Aberdeen Airport
Hotel Co 51 —Aberdeen
- £31,366 a year
- Full-time
- Social media management
- English
- Hotel
- Employee discount
Quick apply
Fixed Asset and Inventory Manager
CHC Helicopters —Aberdeen
- Microsoft Excel
- Analysis skills
- Supervising experience
7d
Head of Projects
Acteon Group Ltd. —Aberdeen
- Full-time
- Engineering
HSE Lead (Operations & Projects)
PDMS —Aberdeen
- Full-time
- Engineering
- English
- Microsoft Office
Care Manager
Aberdeen City Council —Aberdeen
- £16.50 an hour
- Temporary
- School
4d
Senior Business Development Director
Worley —Aberdeen
- English
- Leadership
- Communication skills
Lead Physician
Bupa —Aberdeen
- Part-time
- Remote
- BLS Certification
- Gym membership
- Life insurance
Quick apply
Restaurant Supervisor
Monogram Collective —Inverurie
- Full-time
- Microsoft Word
- Bar
- Microsoft Excel
- Employee discount
Quick apply
Business Development Director - Power & Transmission
Worley —Aberdeen
- Business development
- Leadership
- Negotiation
Design Engineer - Aberdeen
Tendeka —Aberdeen
- Communication skills

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Manager, Culture and Engagement, Global
Deloitte —Aberdeen
Demonstrates adaptability, sound judgment, and resilience while driving change and delivering results in a fast-paced environment.
2d
Operations Manager
First Response Group —Aberdeen
Key responsibilities include managing staffing levels and workforce planning, overseeing compliance and regulatory documentation, leading recruitment and…
£38,000 a year
Quick apply
14d

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customer relations manager jobs near aberdeen, abe

Operations Manager

First Response Group -
Aberdeen

Quick apply

Job details

Permanent | Full-time
£38,000 a year
14 days ago

Qualifications

Driving Licence
Front desk
SIA
Communication skills

Full job description

About the Role

The Operations Manager is responsible for the effective delivery and management of security, cleaning, and reception services across multiple contracts throughout Scotland, overseeing both Apardion and First Response Group operations and personnel. This role ensures all sites are appropriately resourced, fully compliant with contractual, company, and legislative requirements, and consistently deliver exceptional service standards to clients.

The post holder will provide leadership and operational oversight to multidisciplinary teams, ensuring service excellence, workforce stability, and contractual performance.

Key responsibilities include managing staffing levels and workforce planning, overseeing compliance and regulatory documentation, leading recruitment and onboarding activities, maintaining strong client relationships, addressing performance, conduct, and attendance matters, and driving continuous improvement across all service areas. The Operations Manager will play a pivotal role in ensuring operational efficiency, customer satisfaction, and the successful delivery of services across the portfolio.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. is a dynamic and forward-thinking provider of security, risk management, and facilities solutions.

We distinguish ourselves through the integration of cutting-edge technology, a commitment to employee development, and a culture rooted in inclusivity and positivity. At FRG, every team member’s contribution is valued, and collective success is celebrated.

Job Opportunity

Lead the day-to-day management of security, cleaning, and reception services across multiple contracts, ensuring all locations are appropriately staffed, operationally effective, and consistently meet agreed service standards, KPIs, and SLAs.

Maintain effective workforce planning and resource allocation to ensure contractual requirements are met, implementing contingency plans to minimise service disruption and responding promptly to operational issues, emergencies, and client requests.

Conduct regular site visits, audits, and quality assurance checks to monitor performance, identify areas for improvement, and drive operational excellence across all service areas.

Oversee the full employee lifecycle, including recruitment, selection, onboarding, induction, retention, performance management, attendance monitoring, employee development, and succession planning, ensuring teams remain engaged, motivated, and capable of delivering high-quality services.

Manage employee relations matters in line with company policies and procedures, including probation reviews, performance improvement plans, disciplinary investigations, absence management, and return-to-work processes.

Ensure all personnel are suitably trained, qualified, licensed, and competent to perform their duties, maintaining accurate records of training, certifications, right-to-work documentation, and professional licences.

Maintain robust compliance across all contracts by ensuring assignment instructions, risk assessments, policies, procedures, and statutory documentation remain accurate, up to date, and fully aligned with client, company, and legislative requirements.

Develop and maintain strong client relationships through regular communication, operational review meetings, and proactive engagement, ensuring concerns are resolved promptly and opportunities for service enhancement are identified and implemented.

Essential Skills

Previous experience managing security operations across multiple sites.
Experience managing cleaning and/or reception teams.
Experience managing recruitment and employee onboarding.
Experience dealing with attendance management, disciplinary matters and performance management.
Full UK driving licence.
Valid SIA Front Line Licence
Flexible approach to working hours.

Quick apply

Refine Your Search

customer relations manager jobs in aberdeen, abe

Operations Manager

Senior Consultant or Manager, IT Asset Management, Cyber, Extended Enterprise, Defence & Security, Government and Public Sector

Knowledge Information Manager

Student Inclusion and Wellbeing Manager

Crew Leader (Duty Manager) - MOXY Aberdeen Airport

Fixed Asset and Inventory Manager

Head of Projects

HSE Lead (Operations & Projects)

Care Manager

Senior Business Development Director

Lead Physician

Restaurant Supervisor

Business Development Director - Power & Transmission

Design Engineer - Aberdeen

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