OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
Days of Working: Monday - Friday 08:00 - 16:30pm
Are you passionate about creating exceptional workplace environments that inspire productivity, well-being, and community? Join OCS as a Workplace Experience Lead, where you’ll be the face of the Government Property Agency (GPA) across the North, curating a seamless and engaging experience for all building users. In this dynamic role, you’ll lead customer service excellence, coordinate operational support, and champion a culture of collaboration and care, ensuring every touchpoint reflects the values of both OCS and GPA.
As part of your role, your key responsibilities will include, but are not limited to:
- Build deep, trusting relationships with GPA colleagues and customers, acting as the main point of contact and ensuring personalised service.
- Maintain a safe, clean, and welcoming office environment, including meeting room management, signage, and floor presence.
- Take ownership of customer issues, coordinate with service suppliers, and ensure quality control across all touchpoints.
- Lead initiatives that foster community, collaboration, and a positive workplace culture aligned with GPA and OCS values.
- Support emergency evacuation procedures and provide first-line technical fixes, escalating unresolved issues appropriately.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK and willingness to undertake a DBS and security clearance
- Proven ability to manage multiple stakeholders and deliver exceptional service in public sector or commercial settings
- Excellent verbal and written communication skills, with the ability to operate in a highly confidential environment
- High-level proficiency in Microsoft Office and digital communication platforms; basic AV troubleshooting skills
- First Aid (EFAW minimum) – training provided
- IOSH – training provided
Desirable:
- Bachelor’s degree or equivalent
- Soft Services or Operations background
- Prior experience in facilities, hospitality, or real estate operations
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
