Job Advert
Looking for your next career move in a company that’s shaping the future of satellite communications?
At ETL Systems, we’ve been leading the way in RF design and manufacturing for over 35 years. Our technology powers critical satellite communications infrastructure used by the top 20 satellite operators and teleports worldwide, and 75% of NATO governments rely on our equipment to help protect their citizens.
We’re not just growing, we’re thriving. With three Queen’s Awards for Enterprise in International Trade, and recent acquisitions of Atlantic Microwave, SpacePath Communications, and IRT Technologies, we’ve expanded our capabilities across the full RF chain. This includes everything from antenna to modem, as well as high-power amplifiers and RF test equipment.
What truly sets us apart is our culture.
We are proudly recognised as a Great Place to Work (2024, 2025 & 2026) and named Best Workplace in Manufacturing, Production and Transportation (2025). Our success is built on strong values that shape how we work and grow together:
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Collaboration: We work as one team, united in purpose and committed to shared success.
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Innovation: We embrace curiosity and forward-thinking to drive meaningful progress.
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Excellence: We set ambitious standards and consistently deliver high-quality outcomes.
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Integrity: We act ethically, honestly and with professionalism in everything we do.
If you’re looking to join a company where your ideas are valued, your growth is supported, and your work makes a global impact, ETL Systems is the place for you.
ETL People benefits
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33 days’ holiday per year (including UK bank holidays), rising to 38 days over your first five years’ service.
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Company‑funded Health Cash Plan (helping with everyday healthcare costs).
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Annual Bonus & Salary Review.
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Company Pension.
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Career development and training for all roles.
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ETL Employee Wellbeing Support:, free eye tests, free Employee Assistance Programme, GP anytime.
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ETL People Perks: discounts on shopping, holidays, gym membership, days out, cinema and dining.
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Buy and Sell Holiday Scheme.
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Free on‑site Employee Gym (Hfd HQ) and subsidised Gym memberships via People Perks
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Subsidised on‑site employee Café (Hfd HQ), with free refreshments for all employees
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Free onsite parking, car share scheme and EV charging.
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Casual Business Dress.
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Flexible Hours available with core hours Monday-Friday 8am-4pm (no weekends/evening)
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Annual company events.
Role Overview
Reporting to the IT Manager, the role of Service Desk Analyst is an exciting new position for a during a period of significant growth. They will be responsible for day-to-day tasks of the service desk including answering calls and logging incidents from ETL staff. Dealing directly with staff members in a face-to-face situation including up to CEO level. Performing initial investigation and/or troubleshooting of first level support calls within our business environment and record the solutions in our service desk software. The Service Desk Analyst role with also include configuration of new equipment and managing Assets and recording them on the Asset Database. Some networking infrastructure work which will including patching equipment. This is a significant and challenging role that that would suit a person with an interest in IT and willing to learn new technologies. This role is customer facing and the candidate must be comfortable to explain things in a way the person can action their instructions. There will be opportunities for career progression and on the job training will be provided. Due to the nature of the work some issues may mean there will be some travel involved and working beyond you normal contracted hours.
Key Accountabilities
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Being first point of contact for any user support issues for all ETL sites via phone, email or face-to-face.
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Logging and allocation of support calls.
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Assist with the maintenance of accurate IT-related inventory records
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Performing initial investigation and/or troubleshooting of first level support calls.
Our ideal candidate
The Ideal candidate will either have an interest in technology or basic knowledge of computers or a qualification relating to Information Technology. They must be willing to learn and take on new challenges as the company evolves but also be able to think outside the box to come up with resolutions for issues. They must be willing to work as a Team, but be able to work by their own initiative by themselves.
Desired Skills/qualifications/Experience:
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Interest or Experience computer or IT Technologies
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Demonstrable base level of knowledge of Windows operating systems and Microsoft Office applications
Location: This role requires you to work on-site at our modern manufacturing facility in Hereford - Before applying, please make sure you can commute to Coldwell Radio Station, Madley, Herefordshire, HR2 9NE
Closing date: At ETL, we always prioritise efficiency in everything we do. With this in mind, we are looking to commence our interview process without delay and reserve the right to close the opening early should we receive suitable applications.
BPSS Compliant: Due to the nature of our work, all roles require candidates to be BPSS compliant.
VISA Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Agency notice: We are looking to source suitable candidates for this role through our internal referral programme, direct marketing, and talent team.
Please note that we do not accept speculative CVs from external suppliers.
