About DuraPanel
DuraPanel are a customer focused, family-run business and have over 20 years experience in the bathroom industry. At DuraPanel, we manufacture and distribute a wide range of shower panels to the UK bathroom market. Innovation is at the very core of our structure. We believe in challenging the status quo and are prepared for constant change by leading the way in launching products to a wonderfully innovative market. The urge for improvement is at the very centre of our culture and in dynamic times we are simply proud of being that little bit different.
Job Summary
This is a part time role working 30 hours per week Monday -Friday. Hours can be worked to support school hours.
As a Customer Care Executive, you will be responsible for proactively contacting existing customers by phone and email to check in on their experience, resolve any issues, and ensure a consistently high standard of service. You will work closely with internal departments including production, logistics, and technical support, to meet customer needs and ensure we maintain a high level of customer service.
Key Responsibilities
● Make regular outbound calls and send emails to existing customers to check everything is running smoothly with orders and deliveries
● Handle inbound customer queries promptly and professionally
● Identify and resolve any issues or concerns before they escalate, looping in the relevant team where needed
● Keep accurate, up-to-date records of all customer contact on the CRM system
● Provide occasional administrative support to the wider Customer Service team as required
Experience:
Previous experience within an office based customer service role is preferable.
Skills:
- Confident, friendly telephone manner
- Strong written communication for email correspondence
- Good attention to detail and accurate record-keeping
- IT literate and comfortable using a CRM system
- Well organised, with the ability to manage a regular contact schedule
This role would suit someone who is approachable, patient, and genuinely interested in customer care. Reliable and consistent, with a calm manner when handling concerns. Works well independently but comfortable flagging issues to the wider team when needed.
Pay: £20,670.00-£21,450.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
