Customer relationship administrator Work, Jobs in Abingdon, Oxf (with Salaries)

Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
E-Commerce & ERP Systems Administrator
Keen Dist Ltd —Didcot
- £27,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
6d
Legal Administrator
Tetra Tech —Abingdon
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
6d
Lead Administrator-DEF Academy Services
Serco Plc —Swindon
- £26,109.58 a year
- Full-time
- Hybrid work
- AI
- Communication skills
- Time management
- Employee assistance programme
11d
Full Time Sales Office Administrator
4 Seasons Outdoor —Reading
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
Quick apply
14d
Business Administration - Personal Support
AWE —Reading
- Up to £40,000 a year
- Full-time
- Microsoft Office
- AI
- Time management
- Free parking
- Annual leave
10d
Trainee Property Manager
Carter Jonas —Oxford
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Work from home
13d
Junior Continuous Improvement Consultant
Zurich Insurance —Swindon
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Flexible schedule
Bookkeeper & Finance Administrator
Cell2 Ltd —Aylesbury
- £15,429 - £27,000 a year
- Part-time
- Spanish
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
5d
Service Controller (2 positions available)
Logisnext —Thame
- £30,000 - £35,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Annual leave
- Sick pay
Quick apply
12d
Centre Administrator, Didcot
British Land —Didcot
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrator Support – Industrial Services
DEKRA —Stokenchurch
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- In-person
6d
HR Administrator
Essentra —Kidlington
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Business Support Administrator
Abbott Laboratories —Witney
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- IT
4h
Warranty Administrator
Marshall Motor Group —Oxford
- £29,000 - £32,000 a year
- IT
- Annual leave
- Employee discount
Quick apply
13d
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
6d
Pensions Administration Manager (Insurance)
XPS Pensions Group —Reading
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Administrative Assistant (contract)
Microsoft EMEA —Reading
- £110 - £120 a day
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Identity Access Management Systems Admin
Oxford Nanopore Technologies —Oxford
- Full-time
- SharePoint
- APIs
- Communication skills
Data Administrator
Novuna —Newbury
- £27,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Time management
4d

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customer relationship administrator jobs near abingdon, oxf

Senior Customer Relationship Administrator

Crowcon Detection Instruments Limited -
Abingdon

Quick apply

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Life insurance
Car scheme

Qualifications

CRM software
Leadership
Communication skills
Time management

Full job description

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Customer Relationship Team, you will provide exceptional support to customers as the first escalation point while supporting the manager running the team. Assisting with managerial responsibilities particularly during the Managers absence. This role involves operation oversight working with the manger to ensure smooth day to day running of the customer relationship team, ensuring high levels of service and efficiency, and acting as the point of escalation for complex customer issues. The role will involve covering the Managers role when necessary, maintaining leadership and ensuring business continuity.

The team is made up as follows:

Communication with customers via email and telephone.
Process and follow up customer orders and quotes to achieve KPI results.
Resolving customer queries and complaints.
Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
Generate and review reports.
Consistently searching for innovative ideas for improvement to processes.
Regular feedback to the manager so that she is aware of any performance issues.

You will:

Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.
Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
Create and maintain written procedures in line with our processes.
Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.

Your skills & experience

A proven track record in a senior customer facing team role, with experience in management cover conditions.
Strong communication, leadership, and problem-solving skills
Ability to manage and motivate a team in a fast-paced environment
Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
Knowledge of customer relationship processes (including KPI’s and performance metrics)
Strong organisational and time-management skills.
Ability to step into managerial duties and handle team and operational responsibilities.
Familiarity with CRM systems, Microsoft packages and ERP is preferred.

About you

You inspire with your passion and values
You are culturally sensitive
You are a collaborative team player
You are straightforward and have no interest in politics
You believe in developing future leaders in the business
You are curious and disrupt the status quo
You turn complex problems into simple issues

Company benefits:

Generous company pension (up to 10.5% matched on a sliding scale)
Hybrid working
Company shares
Health cashplan (Medicash)
Eyecare scheme (with Specsavers)
Corporate life insurance
25 days holiday
Your birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity, adoption leave
Cycle to work scheme
Subsidised annual bus pass
Annual train ticket payment scheme
Employee assistance programme
Learning and development opportunities
Free parking and subsidised EV charging points
Salary sacrifice car leasing

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

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#Crowcon

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Refine Your Search

customer relationship administrator jobs in abingdon, oxf

Senior Customer Relationship Administrator

E-Commerce & ERP Systems Administrator

Legal Administrator

Lead Administrator-DEF Academy Services

Full Time Sales Office Administrator

Business Administration - Personal Support

Trainee Property Manager

Junior Continuous Improvement Consultant

Bookkeeper & Finance Administrator

Service Controller (2 positions available)

Centre Administrator, Didcot

Administrator Support – Industrial Services

HR Administrator

Business Support Administrator

Warranty Administrator

Head Of Restart Programme

Pensions Administration Manager (Insurance)

Administrative Assistant (contract)

Identity Access Management Systems Admin

Data Administrator

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