Flegg Projects is a leading transport and machinery installation company, providing services predominantly across the UK and Ireland. We pride ourselves on delivering first-class customer service and maintaining the highest operational standards.
The company has recently become a subsidiary of Ainscough Industrial Services, one of the UK’s largest privately owned industrial engineering companies. Our dedicated team plays a vital role in ensuring full operational functionality while maintaining compliance and a renowned level of service.
Due to continued growth, we are looking for a hardworking, self-motivated, and enthusiastic individual to join our expanding team as a Sales Administration Team Leader.
About the role
We are looking for an organised, proactive and customer-focused individual to oversee the day-to-day performance of a busy sales administration function. This role is ideal for someone with strong administration experience, proven leadership skills and the ability to support both customers and internal teams in a fast-paced commercial environment
Key Responsibilities
- Lead, support and motivate the sales administration team to ensure high standards of service, accuracy and efficiency.
- Oversee order processing, quotations, customer records, invoicing support and general sales administration activities.
- Act as a key point of contact for escalated customer queries and work closely with internal departments to resolve issues promptly.
- Monitor team workloads, allocate tasks effectively and ensure deadlines and service levels are consistently met.
- Maintain accurate systems, reports and documentation to support sales activity and business performance.
- Identify process improvements to increase productivity, reduce errors and enhance the customer experience.
- Provide training, coaching and day-to-day guidance to team members, helping them develop their skills and confidence.
- Support management with reporting, KPI tracking and continuous improvement initiatives.
What We Are Looking For
- Previous experience in sales administration, customer service or commercial administration.
- Experience leading, supervising or mentoring a small team.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong attention to detail and a commitment to accuracy.
- Confident communication skills, both written and verbal.
- A professional and solutions-focused approach to customer service.
- Proficient IT skills, including Microsoft Office and experience using CRM or ERP systems.
- The ability to work under pressure and maintain a positive, supportive team culture.
- You must also align with the company’s core values: Teamwork, No Nonsense, Commitment, Attention to Detail, Hard Work, Fairness
What we are offering
- 24-days annual leave plus public holidays (increasing with length of service)
- Company pension scheme with increasing employer contributions based on length of service.
- Training in relevant systems and processes.
- A supportive and rewarding team environment.
- Company events.
- Critical illness cover, mental health support and death in service cover.
- Rewards scheme and annual bonus.
- Annual pay review
Job Types: Full-time, Permanent
Pay: £36,000.00-£40,000.00 per year
Work Location: In person
