Are you passionate about ensuring the delivery of high-quality digital services that make a real difference to people's every day lives?
Join us at TfGM, where our IS Business Analysis (BA), Delivery Management (DM) and User Experience (UX) team works at the heart of transforming how public transport services and systems are designed, delivered and experienced. As a Digital Delivery Analyst (Programme Management Office), you'll play a pivotal role in driving the successful delivery of a diverse portfolio of projects and programmes through leading on functional-wide governance and controls.
The Role
The role acts as a high-level PMO support for the IS portfolio, supporting approximately 20-30 live projects and discoveries, working closely with 1015 Delivery Managers and senior stakeholders across IS. The Digital Delivery Analyst (PMO) will work with and support the Delivery Managers and Business Analysts within the practice, from the inception of a project or programme (both waterfall and agile), through its lifecycle to implementation and close out. You will bring your knowledge of the full suite of project control services to the practice and also lead on the development of best practice procedures, actively inputting into continual improvement. You will lead on reporting, resourcing and the lifecycle process.
Responsibilities include: facilitating Front Door meetings and working with Sponsors, coordinating portfolio reporting and RAID management, and supporting resource demand and capacity planning activities. The role also includes administration and management of our Project Management and Reporting Tool (PPM), Power BI report creation, troubleshooting / issue resolution, and working with third-party suppliers.
In addition, the role supports the development and embedding of governance frameworks, guidance creation, and maintaining delivery standards across agile and waterfall projects. Strong communication, stakeholder management and organisational skills are key, as the role sits across all areas of delivery and works with stakeholders at all levels of the organisation, as well as competencies on Power BI and wider Power Platforms knowledge.
For more info see Job Profile below.
Who are we?
Transport for Greater Manchester's IS function enables the organisation to design, deliver and operate the digital services that support a modern, integrated transport network and its wider business operations. The BA, DM and UX practice is part of the wider IS function and brings together the capability to understand business needs, shape user-focused solutions and ensure they are delivered effectively.
Through strong collaboration, structured practices and user-centric design, the team supports the planning and delivery of digital projects, progammes and portfolios - managing progress, risks, dependencies and stakeholder relationships to ensure outcomes are delivered whilst continually improving how services are designed and delivered.
The Digital Delivery Analyst (PMO) role is a key role in the practice.
What you’ll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.
You will have significant experience of working in a project controls environment along with experience of managing portfolios of projects. You will have a track record of influencing and coaching colleagues in new procedures and demonstrable project and programme management experience allowing a comprehensive knowledge and understanding of the fundamental principles and techniques.
You will also bring experience of cost and change control with the ability to compile clear and concise technical and non-technical reports for a range of audiences. You will be able to demonstrate knowledge of project management techniques and bring experience of project planning using software packages.
What we can offer you
This is a permanent role with a salary of £50,532 - £56,195 per annum. Salary will be based upon skills and experience.
At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.
Our benefits include:
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Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
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Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
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Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
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Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
- Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website
What's next?
If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and also provide a covering letter providing clear examples of how your experience meets the requirements of the role, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.
For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
