head of customer service Work, Jobs in accrington (with Salaries)

Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Compliance Officer - HVAC
OnwardHomes —Accrington
- £43,900 a year
- Call to connect
- Maintenance
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Bar staff / 272 - The Postal Order, Blackburn
J D Wetherspoon plc —Blackburn with Darwen
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
5d
Administrative Assistant
EG Group —Blackburn
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexible schedule
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
Environmental Services Cleaner
OnwardHomes —Accrington
- £26,200 a year
- Call to connect
- Customer service
- Communication skills
- Annual leave
- Employee discount
2d
Senior HR Advisor
Precision Polymer Engineering Limited —Blackburn
- £45,000 - £50,000 a year
- Full-time
- Human resources
7d
Head of Operations
M Group —Preston
- Engineering
- Business development
- No degree
- Annual leave
- Employee assistance programme
17h
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
2d
Head of Design - Contract Textiles
Panaz Ltd —Burnley
- Full-time
- Sales
- Communication skills
- Sick pay
Communications Manager
BAE Systems —Warton
- £65,498 a year
6d
Waste Operations Supervisor
Bury Council —Bury
- £35,412 - £38,220 a year
- Weekend availability
- Leadership
2d
Multiple Opportunities Available – Sales, Renewals, Customer Service & Leadership Roles
Insurance Revolution —Manchester
- £28,000 - £80,000 a year
- Overtime
Quick apply
2d
James Hall & Co. - Category Planner
James Hall & Co Ltd —Preston
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Annual leave
Quick apply
SPAR Bacup - Assistant Manager
James Hall & Co Ltd —Bacup
- Full-time
- Management
- Supervising experience
- Communication skills
- Employee discount
- Life insurance
Quick apply
Keyholder
Belstaff —Manchester
Quick apply
8h
Visual Merchandising Volunteer
British Heart Foundation —Accrington
- Employee discount
BA Cityflyer Crew Controller
British Airways —Didsbury
- £32,554 - £36,171 a year
- 12 hour shift
- Computer literacy
- Bachelor's degree
4d
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
7d

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head of customer service jobs near accrington

Customer Service Team Leader

Panaz Ltd -
Burnley

Apply Now

Job details

Full-time

Benefits

Referral programme
Sick pay

Qualifications

CRM software
Contracts
Leadership

Full job description

Role Overview

Panaz, a global leader in high-performance contract fabrics are seeking an experienced Customer Experience Team Leader to own and continuously improve the customer journey across pre- and post-sales touchpoints. Reporting to the Head of Customer Experience, this role will suit a proactive people-leader who excels at driving team performance, delivering exceptional customer service and working cross-functionally to resolve complex enquiries.

This is a hands-on leadership role combining team management, process improvement and day-to-day customer care. The successful candidate will coach and develop a small team of customer service advisors, manage workload and service standards, and act as an escalation point for high-priority customer issues.

If you are customer-focused, organised and motivated to improve service delivery in a growing, design-led manufacturer, we encourage you to apply via our careers website at https://careers.panazcareers.com/.

Why Panaz? – Culture, Benefits & Growth

We offer a supportive, inclusive workplace where people can develop and thrive. Key benefits include:

Salary – competitive and depending on experience
Working hours – 37.5 hours per week
33 days holiday – including bank holidays and paid Christmas closure
Inclusive team culture – accessible facilities, team events and volunteering opportunities
Recruitment referral bonus - Receive £250 for recommending successful new team members
Training & development – ongoing support for career progression
️ Company sick pay – after 1 year of service
️ Giving something back - We actively support local organisations and community projects, supporting charities including The Furniture Makers’ Charity

Key Responsibilities

Team Leadership & Performance:

Lead, coach and develop a team of customer service advisors to deliver consistently high service standards and achieve team KPIs.
Manage team scheduling, capacity and workload to ensure timely responses across email, phone and CRM channels.
Conduct regular 1:1s, performance reviews and training sessions to support continuous improvement and career development.
Identify opportunities to simplify processes, reduce friction and improve customer satisfaction across the customer lifecycle.
Produce regular reports on team performance, customer feedback and trends, and use insight to drive change.

Experience & Qualifications

Proven experience in a Team Leader role, with the ability to lead, motivate, and develop a team.
Familiarity with CRM systems and reporting tools.
Experience in dealing with complex customer issues, and being the first point of escalation contact.
Experience within contract textiles is desirable but not essential.
Proven ability to build high-performing teams.
Comfortable working in a fast-paced environment and adapting to changing priorities. You analyse problems, propose improvements and support implementation.

Recruitment Fraud Alert

We never request payments or sensitive personal information at any stage of the recruitment process. All official job opportunities are advertised on our careers platform. https://careers.panazcareers.com/
If you encounter any suspicious activity or communications, please contact our HR team for verification and report the incident to the relevant authorities. We prioritise the safety and integrity of all applicants.

Apply Now

Refine Your Search

head of customer service jobs in accrington

Customer Service Team Leader

Head of Customer Service

Compliance Officer - HVAC

Bar staff / 272 - The Postal Order, Blackburn

Administrative Assistant

Head of Change

Environmental Services Cleaner

Senior HR Advisor

Head of Operations

Recruitment & Onboarding Advisor

Head of Design - Contract Textiles

Communications Manager

Waste Operations Supervisor

Multiple Opportunities Available – Sales, Renewals, Customer Service & Leadership Roles

James Hall & Co. - Category Planner

SPAR Bacup - Assistant Manager

Keyholder

Visual Merchandising Volunteer

BA Cityflyer Crew Controller

Customer Service Coordinator

I want to receive the latest job alerts for head of customer service in accrington

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