At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
As our Deputy Manager (Clinical), you will play a key role in supporting the Home Manager to ensure the delivery of safe, effective, and compassionate nursing care in line with regulatory standards and best practice. You will provide clinical leadership to the care and nursing teams, ensuring that residents receive person-centred care that promotes dignity, choice, and wellbeing.
You will take responsibility for the clinical governance and the running of the service of the home in the absence of the Home Manager, ensuring care delivery meets CQC requirements and aligns with company policies and procedures. Your role will include mentoring and supervising nurses and care staff, conducting clinical audits, reviewing and updating care plans, overseeing medication management, and ensuring accurate documentation and record keeping.
You will also support with pre-admission assessments, risk assessments, and ongoing evaluations of residents’ needs, maintaining close liaison with healthcare professionals, residents’ families, and external agencies to ensure continuity and quality of care and other aspects of running the home.
Please note - that this role is not fully supernumerary and will include operational responsibilities as required.
Reports to: Home Manager
- Support the Care Home Manager in the day-to-day running of the service and deputise in their absence
- Lead, supervise, and support care staff to ensure safe and effective care delivery
- Ensure high-quality, person-centred care in line with individual care plans
- Monitor residents’ wellbeing and respond to changing care needs
- Act as safeguarding lead in the Manager’s absence, ensuring concerns are identified and escalated appropriately
- Ensure compliance with relevant regulations including safeguarding, health and safety, and infection control
- Oversee safe medication management and administration
- Maintain accurate care records and documentation
- Promote a positive, respectful, and supportive environment for residents and staff
- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Ability to identify referral pathway for safeguarding adult/abuse.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.
- NMC registered nurse with relevant experience - essential.
You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.
- St Clements Nursing Home, Norwich, Norfolk
- Pay:: £50,000 per year
- Type: Permanent
- Shift: Days
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
- We’ll pay for your full DBS disclosure
- Annual NMC PIN renewal paid
Set in a sought-after residential area of Norwich, St Clements is a boutique, luxury care home offering nursing and residential care in an environment that combines the feel of a cosy family home with the highest hotel standards. Residents enjoy superb food and activities.
170 St Clements Hill, Norwich NR3 4DG
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
