Senior clinical manager for complaints, learning and improvement Work, Jobs in Acle, Nfk (with Salaries)

Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
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Head of Clinical Transformation
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Inspection Lead
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MHST Senior Wellbeing Practitioner
East of England Community Health and Care NHS Trust (Cambridgeshire) —Norwich
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ECC Project Manager (Consultancy Management)
Anglian Water Services Ltd —Norwich
- £65,000 - £70,000 a year
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- Hybrid work
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Verisk —Norwich
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Verisk —Norwich
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Principal Enforcement Officer
East Suffolk Council —Lowestoft
- £54,495 - £58,809 a year
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- Hybrid work
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Commercial Marketing Manager - UK & Europe (Hybrid)
Angling Direct —Rackheath
- £50,000 - £55,000 a year
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Registered Manager
Acuity Care —Norwich
- £42,000 - £45,000 a year
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4d
Director of Platforms
Tropic Biosciences —Norwich
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Learning Technology Developer
KLM UK Engineering —Norwich
- Up to £40,000 a year
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4d
Territory Manager
IQVIA —Norwich
- Sales
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Business Support Team Leader
East Suffolk Council —Lowestoft
- £35,412 - £38,220 a year
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- Employee discount
10d
Category Manager
Evaro —Norwich
- Remote
- Microsoft Excel
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8d
Q-EHS Manager
Fluke —Norwich
- Microsoft Office
5d
Learning Services Advisor (LSA) - TTO
Access Creative College —Norwich
- £26,300 - £28,800 a year
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10d

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Senior Clinical Manager for Complaints, Learning and Improvement

Norfolk and Suffolk NHS Foundation Trust -
Norwich

Apply Now

Job details

Full-time
£66,582 - £77,368 a year

Full job description

Lead Complaints and PALS, Drive Improvement, Shape Trust‑Wide Learning

We are seeking an exceptional and compassionate leader to join the Trust as our Senior Clinical Manager for Complaints, Learning and Improvement , a highly visible leadership role at the heart of complaints, PALS, organisational learning and service improvement.

This is a unique opportunity to influence Trust‑wide culture, ensuring that concerns, feedback and complaints from service users, families and carers drive meaningful improvements in the quality and safety of our services. Reporting to the Director of Patient Experience, you will provide strategic direction for the Complaints and PALS functions, leading a high‑performing team and ensuring feedback is translated into tangible service improvement.

As the Trust’s subject matter expert on Complaints and PALS, you will advise Executive and Clinical leaders, oversee the management of complex and high‑profile cases, and represent the organisation in discussions with regulators, external agencies and partner organisations. Your leadership will be instrumental in strengthening governance, embedding a culture of openness and accountability, and ensuring learning is consistently translated into better outcomes for patients.

You will also promote a proactive, early resolution approach through PALS and local services, ensuring concerns are addressed promptly and do not escalate into formal complaints.

As Senior Clinical Manager for Complaints, Learning and Improvement, you will provide strategic and clinical leadership for the Trust’s Complaints and PALS service, ensuring the organisation listens to, learns from and acts on concerns from service users, carers and families.

You will lead the development of a culture where feedback, concerns and complaints are welcomed as opportunities for learning and improvement, ensuring insights are translated into measurable service improvements in partnership with Quality Improvement, Transformation, and operational teams.

Acting as the Trust’s senior clinical expert, you will support the resolution of complex and high‑profile cases, influence senior leaders, and ensure complaints and patient experience are a key driver of organisational learning and change. You will use data, thematic analysis and feedback intelligence to identify trends, drive improvement, and represent the Trust with regulators and external partners.

You will also ensure the voices of underserved and marginalised communities are reflected in improvement activity, working closely with the Health Equity Team to reduce inequalities and improve experiences for all service users.

Alongside this strategic leadership role, you will retain accountability for the effective operational delivery of Complaints and PALS services, ensuring high‑quality, compassionate and timely responses across the entire complaints pathway.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Location and Working Arrangements

The role is based at County Hall, Norwich. We support flexible working; however, there is an expectation that the post holder will be present on site for a minimum of three days per week to support visibility, leadership and collaboration across teams and services.

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed

Apply Now

Refine Your Search

senior clinical manager for complaints, learning and improvement jobs in acle, nfk

Senior Clinical Manager for Complaints, Learning and Improvement

Head of Health, Safety, Compliance and Facilities Management

Senior ECC Project Manager

Senior Social Worker

Head of Clinical Transformation

Inspection Lead

MHST Senior Wellbeing Practitioner

ECC Project Manager (Consultancy Management)

Senior Account Manager/Customer Success Manager

Project Manager

Principal Enforcement Officer

Commercial Marketing Manager - UK & Europe (Hybrid)

Registered Manager

Director of Platforms

Learning Technology Developer

Territory Manager

Business Support Team Leader

Category Manager

Q-EHS Manager

Learning Services Advisor (LSA) - TTO

I want to receive the latest job alerts for senior clinical manager for complaints, learning and improvement in acle, nfk

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