Service desk analyst Work, Jobs in Acocks Green, Wmd (with Salaries)

Service Desk Analyst
Glide.uk —Birmingham
- £25,000 a year
- Full-time
- Customer service
Quick apply
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Service Desk Analyst
Rubix —Sandwell
- Full-time
- Azure
- Microsoft Outlook
- Customer service
9d
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
6d
Support Desk Analyst (First Line)
British Pregnancy Advisory Service —Warwick
- £30,682 - £33,264 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Administrative experience
- Free parking
- Annual leave
Quick apply
3d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme
1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- Windows
- Free parking
- Profit sharing
Quick apply
3d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
2d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
IT Service Analyst
Samsic UK —Coventry
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- SharePoint
Quick apply

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Service Desk Analyst

Glide.uk -
Birmingham

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Customer service

Full job description

Job Advert

Service Desk Analyst

At Glide, we're dedicated to providing leading, lightning-fast, and reliable solutions for students, residential developers and businesses. We believe that without reliable connectivity, it feels like moving backwards, but with Glide, we aim to propel you forward.

As the demand for a digital lifestyle continues to grow, so does the opportunity for delivering exceptional Wi-Fi and fibre services. With our rating on Trustpilot as ‘great’ and our recent ranking as the 4th best company in Data Infrastructure, Glide is leading the charge.

But to achieve our mission, we need your help. We're actively recruiting for a Service Desk Analyst to show a passion for customer service excellence and take ownership of all customer incidents, queries and escalations. Join us in shaping the future of connectivity!

Your passion for handling service incidents, queries and complaints and having a “can-do” attitude will be your most important attribute, but the following experience will also help:

Experience in using a Service Management system to manage incidents and track performance.
A strong ability to utilise active listening, analysing and understanding the needs of the customer.
Customer Service experience, handling service incidents, queries, and complaints.
Able to work rotational and varying shift patterns covering business needs from 07:00 – 23:00 7 days per week, 365 days per year.

Location: Birmingham

Contract: Full Time, Permanent

Salary: £25,000

Key Benefits: Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher scheme, Cycle 2 Work, Life assurance, Monthly values awards.

Your role as a Service Desk Analyst

Glide’s technology solutions transform the way people live and work, and you will be a critical part of that.

A typical day might include:

Acting as the first point of contact for Glide customers, responding positively, professionally and with empathy.
Responding to customer incidents and requests, via telephone, email, live chat and social media, providing triage and troubleshooting to ensure that first contact resolution and/or first-time fix is achieved where possible.
Case ownership, ensuring that customers are kept informed of progress, tracking and escalating issues as and when necessary.

Sounds good, right? Apply now as we are actively reviewing applications and arranging interviews.

A diverse and inclusive place to work

At Glide, we believe that diversity and inclusion are fundamental to our success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. As a business, this diversity helps us to better reflect and understand our customers’ needs.

We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are dedicated to ensuring equal employment opportunities for all and providing a work environment free from discrimination and harassment.

We welcome applications from all qualified candidates and are committed to providing reasonable adjustments to ensure that everyone has a fair chance to succeed. If you require any accommodations during the recruitment process, please email [email protected].

Quick apply

Refine Your Search

service desk analyst jobs in acocks green, wmd

Service Desk Analyst

App Support Analyst

Service Desk Analyst / IT Support Help Desk Technician

Service Desk Analyst

IT Support Technician

Support Desk Analyst (First Line)

Senior 1st Line Support Analyst

1st Line Application Support Analyst

1st / 2nd Line IT Support Analyst

Senior IT Support Analyst

IT Helpdesk Analyst

Senior Support Analyst

Service Desk Analyst

IT Service Desk Support Apprentice

Field Service Administrator

IT Service Analyst

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