Customer service manager Work, Jobs in Acomb, Nyk (with Salaries)

Control Team Leader
Northern Trains —York
- £65,200 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
5d
Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —York
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Wickes —York
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Store Manager
POLICE LIFESTYLE —York
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
2d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —York
- Full-time
- Management
- Bachelor's degree
- Leadership
7d
Director, Customer Solutions - Currency and Secure Documents
Authentix, Inc. —York
- £90,000 - £115,000 a year
- Hybrid work
- Sales
- Engineering
- Product management
Quick apply
5d
Customer Service Centre Team Manager
Innserve Ltd —Tadcaster
- £33,500 - £34,800 a year
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Customer Experience Lead
United Gas and Power —Guiseley
- Monday to Friday
- Customer service
- Microsoft Office
- Leadership
- Annual leave
Quick apply
2d
Deputy Manager Maternity Cover - York Parliament St.
Whittard of Chelsea —York
- Leadership
- Store discount
- Employee discount
Quick apply
13d
Logistics Operations Director
Gear4Music —York
- Full-time
- Customer service
- Warehouse experience
- Free parking
- Work from home
Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wetherby
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Assistant Manager
Starbucks —York
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Deputy Manager
Katie O'Brien's Irish Tavern York —York
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
5d
Store Manager
Bestway Group —Wilberfoss
- Full-time
- Communication skills
Quick apply
Customer Service Manager
Morrisons —Boroughbridge
- Hospitality
- Team management
- Employee discount
Quick apply
13d
Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped
Yell —Wetherby
- £35,875 - £53,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
12d
Guest Service Manager
Holiday Inn Express - York East —York
- £28,500 a year
- Full-time
- Hotel
- Free parking
- Employee assistance programme
9d
Service Delivery Manager
Evri —Morley
- £49,000 - £54,000 a year
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7d
Last Mile Operations Manager
Evri —Selby
- £35,500 - £41,000 a year
- Day shift
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
6d
Trading Manager
Morrisons —York
- Hospitality
- Team management
- Employee discount
Quick apply

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customer service manager jobs near acomb, nyk

Control Team Leader

Northern Trains -
York

Apply Now

Job details

£65,200 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Car scheme

Qualifications

Management
Logistics
IT
Leadership
Communication skills

Full job description

Control Team Leader

BUSINESS FUNCTION: Control
SALARY: £65,200 (90% during training period)
ROLE TYPE: On site
LOCATION: York ROC
HOURS: 42 hours

People rely on Northern to keep the North moving. Behind every journey is a team making quick decisions, solving problems in real time, and keeping customers informed when plans change. As part of our Control team, you’d be right at the centre of that operation.

This is a role where no two shifts look the same. One moment you could be coordinating service recovery during disruption, the next you’ll be supporting your team through a complex operational challenge or working with Network Rail to keep services moving safely and efficiently. You’ll lead with confidence, bring calm under pressure, and help create an environment where people feel supported to make decisions and find solutions.

As a Control Team Leader, you’ll play a key part in keeping train services running safely and reliably for the millions of people who depend on Northern every day.

What you’ll be doing

You’ll support the Duty Control Manager in leading a team responsible for managing Northern services in real time. That means balancing operational performance, customer impact, safety, and resource planning – often all at once.

Sme of the things you’ll be doing include:

Leading and supporting Controllers through day-to-day operations and disruption
Making tactical decisions to minimise delays and keep customers moving safely
Working closely with Network Rail Control to negotiate service recovery and track access during disruption
Managing fleet allocation in real time, ensuring trains are available for service and maintenance requirements are met
Monitoring operational performance and leading real-time investigations into incidents and delays
Coordinating alternative transport arrangements when required
Coaching and mentoring colleagues, including supporting the development of new team members
Encouraging a culture where people feel confident to think ahead, problem solve, and make informed decisions

About you

You’ll know how to bring people together, especially when the pressure is on. Calm, resilient and solutions-focused, you’ll be comfortable making quick decisions while keeping safety and customer experience front of mind.

People management, problem solving, communication – that’s the trio you’ll bring to the team. Alongside those, you’ll also have the confidence to challenge where needed, influence others positively, and lead by example.

We’re also looking for:

Experience leading or managing people in a fast-paced operational environment
Strong communication skills and a customer-focused mindset
The ability to work independently and collaboratively as part of a wider Control team
Confidence making decisions under pressure and adapting to changing situations
Experience within logistics, transport, or operational planning would be beneficial
A good understanding of the Northern network would be advantageous
Knowledge of Passenger Information During Disruption (PIDD) principles would be helpful
Flexibility to work shifts, including early starts, late finishes, and weekends

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

customer service manager jobs in acomb, nyk

Control Team Leader

Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped

Assistant Manager

Store Manager

Area Manager, Customer Fulfillment

Director, Customer Solutions - Currency and Secure Documents

Customer Service Centre Team Manager

Customer Experience Lead

Deputy Manager Maternity Cover - York Parliament St.

Logistics Operations Director

Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped

Assistant Manager

Deputy Manager

Store Manager

Customer Service Manager

Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped

Guest Service Manager

Service Delivery Manager

Last Mile Operations Manager

Trading Manager

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