Regional manager Work, Jobs in Acton, Greater London (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
7d
Regional Manager (Middle East and South Asia)
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Weekend availability
- Travel
- Leadership
- Annual leave
13d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Regional Operations Manager
evoke —East London
- Full-time
- Hybrid work
- Annual leave
- Work from home
1d
Regional General Manager
Biffa Waste Services —London
- Full-time
- Hybrid work
- No degree
- Business
Quick apply
Regional Customer Service Manager
Sanctuary Group —London
- £59,291 a year
- Temporary
- Customer service
- Annual leave
- Employee discount
Quick apply
8d
International Strategy & Operations Senior Manager, Logistics
Whatnot —London
- £149,000 - £210,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
23h
Regional Workplace Experience Manager
ISS Facility Services —London
- Management
- Microsoft Office
- Leadership
Quick apply
Regional Operations Manager
Zippd —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Regional Fire and Security Service Manager
ABCA Group Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
Quick apply
5d
Facilities Manager
ISS Facility Services —Ealing
- Management
- Contracts
Quick apply
Regional Retail Manager (London Region)
Sephora —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Employee discount
Human Resources Manager
INTERHOME —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Travel
- Free parking
- Work from home
Quick apply
12d
Sr. Director, Hotels & Resorts
Virtuoso, Ltd. —London
- £170,000 - £185,000 a year
- Full-time
- Remote
- Hospitality
- Marketing
- Microsoft Office
Regional Sales Manager
OrderYOYO —London
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
Quick apply
12d
Regional Operations Manager
Beryl —Watford
- Full-time
- Management
- Maintenance
- Travel
- Employee assistance programme
- Sick pay
Quick apply
Out of Hours Regional Team Manager
Lanes Group —Slough
- Weekend availability
- Microsoft Office
- Team management
- Phone etiquette
Quick apply
5d
Regional Studio Manager
Gymbox - Head Office —London
- £35,000 - £38,000 a year
- Full-time
Quick apply
7d
Operations Head- UK
Total Solutions Group —London
- £3,000 - £7,500 a month
- Management
- Microsoft Office
- Supervising experience
Quick apply

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

regional manager jobs in acton, greater london

Head Of Customer Experience

Head of Retail for the South (UK)

Regional Manager (Middle East and South Asia)

Regional Operations Director - Places Leisure

Regional Operations Manager

Regional General Manager

Regional Customer Service Manager

International Strategy & Operations Senior Manager, Logistics

Regional Workplace Experience Manager

Regional Operations Manager

Regional Fire and Security Service Manager

Facilities Manager

Regional Retail Manager (London Region)

Human Resources Manager

Sr. Director, Hotels & Resorts

Regional Sales Manager

Regional Operations Manager

Out of Hours Regional Team Manager

Regional Studio Manager

Operations Head- UK

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