Assurance manager Work, Jobs in Acton, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Operations Manager (WLC11)
Connect Health —Brentford
- Up to £50,000 a year
- 8 hour shift
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
2d
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Security Manager
UniTrust —London
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
1d
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
6d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Facilities Operations Manager
Diaverum —St Albans
- £40,000 a year
- Full-time
- Communication skills
21h
Multi-site Clinic Manager
EuroEyes Laser Eye Clinic —London
- £60,000 - £70,000 a year
- Full-time
- Management
- Project management
- Human resources
- Annual leave
- Employee discount
Quick apply
Hygiene Shift Manager
Taiko —Acton
- £42,000 - £45,000 a year
- Full-time
- Employee discount
Quick apply
5d
Assistant Manager - London and M25 Corridor
Wickes —Ealing
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
6d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
1d
Redevelopment Programme Manager
The Hillingdon Hospitals NHS Foundation Trust —Uxbridge
- £51,883 - £58,544 a year
- Full-time
- Analysis skills
- Leadership
5d
Urgent & Emergency Care General Manager
Imperial College Healthcare NHS Trust —London
- £103,102 - £117,560 a year
- Full-time
4d
Pricing Analytics Manager
Bestway Group —London
- Full-time
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
Programme Manager - Global Talent Visa
Founders Forum Group —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Employee discount
Quick apply
5d
Head of Product and Enablement
deltaflare —Richmond
- £90,000 - £115,000 a year
- Full-time
- Sales
- Presentation skills
- Product management
- Flexitime
Quick apply
7d
Course Operations Manager
CST Training LTD —Bexley
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
11h
Information Access Officer - Band D - Compliance and Assurance - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £40,519 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

assurance manager jobs in acton, gtl

Head Of Customer Experience

Strategic Account Manager

Operations Manager (WLC11)

Senior Complaints Manager

Relationship Manager

Security Manager

Data Governance Manager

Implementation Manager

Facilities Operations Manager

Multi-site Clinic Manager

Hygiene Shift Manager

Assistant Manager - London and M25 Corridor

Guest Services Manager

Redevelopment Programme Manager

Urgent & Emergency Care General Manager

Pricing Analytics Manager

Programme Manager - Global Talent Visa

Head of Product and Enablement

Course Operations Manager

Information Access Officer - Band D - Compliance and Assurance - Counter Terrorism Policing HQ

I want to receive the latest job alerts for assurance manager in acton, gtl

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