Calling and compliance manager Work, Jobs in Acton, Gtl (with Salaries)

Calling and Compliance Manager
One Sixty Fundraising —East London
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
6d
Regional Sales Support Representative
Nobel Biocare —Uxbridge
- Weekend availability
- Remote
- Spanish
- Analysis skills
- Bachelor's degree
- Annual leave
14d
Unified Comms Manager
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Continuous improvement
Quick apply
Business Development Representative
Forescout Technologies Inc. —London
- Business development
Business Development Associate
Conosco Ltd —London
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
Business Development Executive
MCFT —Maidenhead
- £28,000 - £32,000 a year
- Full-time
- CRM software
- Business development
- Presentation skills
- Annual leave
- Life insurance
Quick apply
Qualified Apprenticeship Assessor
Weir Training Limited —Woking
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Resourcer
Munnelly Group —Kings Langley
- £30,000 - £36,000 a year
- Full-time
- Databases
- Business development
- Recruiting
Quick apply
14d
Business Development Executive - 24th August 2026
Fortrade —Watford
- £26,500 - £27,500 a year
- Full-time
- No degree
- Communication skills
- Free parking
- Paid training
EMEA Account Manager
Insight Software —London
- £97,000 - £122,000 a year
- Full-time
- Sales
Account Manager - 24th August 2026
Fortrade —Watford
- £26,500 - £27,500 a year
- Full-time
- No degree
- Communication skills
- Free parking
- Paid training
Field Activation Executive London & South
Campari Group —London
- Full-time
- Travel
- Marketing
Sales Development Representative
Dow Jones —London
- Full-time
- Business development
- No degree
- Organisational skills
- Annual leave
- Employee discount
Sales Development Representative (SDR / BDR) - UK/European-market, London based
Greenly —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- English
Senior Partner Development Manager
Fiserv —London
- Full-time
- Remote
- Organisational skills
- Contracts
- Financial services
Retail Sales Assistant/Driver
Majestic Wine Warehouses Ltd. —Hammersmith and Fulham
- £10,112.08 a year
- Part-time
- Customer service
- Communication skills
- Time management
- Employee discount
12d
Middle Business Development Manager (London)
Evotym —London
- Remote
- Salesforce
- English
- Business development
Senior Recruiter - Aerospace & Defence (Europe)
Strativ Group —London
- Hybrid work
- Business development
- Recruiting
- AI
Director, Business Development - UK
RxLogix Corporation —London
- Full-time
- Remote
- Business development
- Presentation skills
- Travel
Quick apply
Multi Trade Operative- Greenwich & Wandsworth
Sureserve —London
- £36,000 - £39,000 a year
- Customer service
- Computer literacy
- Plumbing
- Annual leave
- Employee assistance programme
Quick apply

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Calling and Compliance Manager

One Sixty Fundraising -
East London

Quick apply

Job details

Permanent | Full-time
£29,000 - £34,000 a year
6 days ago

Benefits

Casual dress
Store discount
Company pension
Company events
Employee discount

Qualifications

Customer service call handling
Non-conformance investigation
Report generation
Charity and third-sector experience
Coaching
Process improvement
Complaint handling
Performance management
Supervising experience
Organisational compliance experience
Compliance management
Quality assurance
Continuous improvement cycles oversight
Team management
Partnership building
Fundraising
Organisational skills
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Analytics

Full job description

Calling & Compliance Manager

Location: London – Hybrid
Company: One Sixty International
Job Type: Full-time

About One Sixty International

One Sixty International is a growing international fundraising agency working with some of the world’s leading charities across the UK, USA and Asia.

We recruit and engage long-term supporters on behalf of leading charities, and we’re committed to delivering fundraising that achieves excellent results while maintaining the highest standards of quality, compliance and supporter experience.

About the Role

We’re looking for an experienced and motivated Calling & Compliance Manager to oversee the performance, quality and compliance of our calling operations.

This is a varied, hands-on role combining team management, call quality, compliance, complaints, investigations, coaching and performance reporting.

You’ll work closely with our calling teams, internal departments, partner agencies and charity clients to ensure campaigns are delivered effectively, ethically and to the highest standards.

Key Responsibilities

Calling & Performance

Manage and support the day-to-day performance of the calling team.
Monitor call quality, productivity, donor retention and overall caller performance.
Conduct regular call listening and quality assurance checks.
Identify trends and areas for improvement using call and performance data.
Coach and develop callers and team leaders to improve performance and call quality.
Support the development and improvement of scripts, processes and quality standards.
Ensure callers consistently deliver professional, engaging and donor-focused conversations.

Compliance & Quality

Act as the first point of contact for complaints, managing investigations through to resolution.
Review supporter and campaign data to support complaints and compliance investigations.
Monitor fundraising and calling activity against internal standards, campaign requirements and compliance procedures.
Support and manage our mystery shopping programme, reviewing results and providing constructive feedback to fundraisers and managers.
Identify compliance risks, trends and opportunities for improvement and work with teams to implement solutions.
Maintain accurate records of complaints, investigations, quality checks and compliance activity.
Produce regular compliance and performance reports for senior management and charity clients where required.
Ensure calling teams follow approved scripts, processes, data protection requirements and internal compliance standards.
Investigate quality issues and potential compliance breaches, escalating serious or repeated issues where appropriate.
Provide feedback and coaching to improve compliance and fundraising standards across teams.
Build strong working relationships with internal teams, partner agencies and charity clients.

About You

We’re looking for someone who is confident, organised, analytical and people-focused, with strong attention to detail and the ability to balance commercial performance with compliance and quality.

You’ll ideally have:

Previous experience in calling, contact centre, fundraising, sales, customer service, compliance or quality assurance.
Experience managing or supervising a team.
Experience handling complaints, investigations or quality/compliance issues.
Strong communication and relationship-building skills.
Excellent attention to detail and strong organisational skills.
Confidence analysing data and producing clear reports.
Experience coaching people and providing constructive feedback.
The confidence to challenge poor performance or non-compliant behaviour.
A professional and solutions-focused approach to resolving issues.
Good knowledge of GDPR/data protection and compliant telephone practices.
Experience within fundraising or the charity sector is desirable but not essential.

What We’re Looking For

This role would suit someone who enjoys both people management and problem-solving.

You’ll need to be comfortable moving between analysing campaign data, listening to calls, coaching a team, investigating a complaint, speaking with a charity client and identifying ways to improve our processes.

Most importantly, you’ll understand that great fundraising and strong compliance go hand in hand. We want someone who can help our teams achieve excellent results while ensuring every supporter interaction is professional, ethical and compliant.

Why Join One Sixty International?

You’ll be joining a growing international organisation with teams across the UK, USA and Asia, working with some of the world’s leading charities.

We’re ambitious, people-focused and committed to developing our teams. This is an opportunity to take ownership of an important role within our calling and compliance function and have a direct impact on fundraising performance, supporter experience and campaign quality.

If you’re an experienced calling, quality or compliance professional looking for a varied role with real responsibility, we’d love to hear from you.

Pay: £29,000.00-£34,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Store discount

Application question(s):

Do you have a calling/compliance background?

Experience:

Charity Sector : 1 year (required)

Work Location: Hybrid remote in East London

Quick apply

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