Country manager Work, Jobs in Acton, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Head of Operations & Country Manager
Alvest Equipment Services —London
- £80,000 - £100,000 a year
- Full-time
- Bilingual
- Management
- Engineering
Quick apply
Senior Communications Manager
West London NHS Trust —London
- £63,665 - £70,887 a year
- Full-time
5d
Senior Manager, Country Operations
APL Logistics —London
- Full-time
Senior Category Manager, Men's (EU country)
Quince —London
- £80,000 - £100,000 a year
- Merchandising
- Analysis skills
- Bachelor's degree
General Manager
Popeyes UK —Ealing
- £37,000 - £44,000 a year
- Full-time
- Sales
- Employee discount
- Referral programme
Quick apply
13d
Senior Category Manager, Home (EU Country)
Quince —London
- £80,000 - £100,000 a year
- Merchandising
- Bachelor's degree
- Communication skills
6d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
Workspace Experience and Operations Senior Manager
JLL —London
- Customer service
- Computer literacy
- Microsoft Office
Customer Engagement Manager - Europe
SymphonyAI —London
- £105,000 - £115,000 a year
- Full-time
- Remote
- Spanish
- Project management
- Bachelor's degree
12d
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
Project Manager
Tomra —London
- Full-time
- Hybrid work
- ERP systems
- Project management
- Organisational skills
Quick apply
5d
Delivery Manager
GFT Technologies SE —London
- Hybrid work
- Leadership
- Banking
Area Manager - Castle - London
Castle Pubs —London
- Full-time
- Analysis skills
- Annual leave
Quick apply
13d
Country Manager - Northern Europe (Multi-Species)
Zinpro —London
- Weekend availability
- Remote
- Up to 50% travel
- Sales
- Computer literacy
Quick apply
Portfolio Manager
Wave —London
- £142,000 - £203,300 a year
- Remote
- Data analysis skills
- English
- Analysis skills
Training Manager
Ecolab Inc. —London
- £59,500 - £89,200 a year
- Full-time
- Up to 50% travel
- Sales
- Travel
3d
Manager, Customer Experience
Wiz —London
- Remote
- Sales
- Mentoring
- Leadership

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

country manager jobs in acton, gtl

Head Of Customer Experience

Customer Experience Manager

Head of Operations & Country Manager

Senior Communications Manager

Senior Manager, Country Operations

Senior Category Manager, Men's (EU country)

General Manager

Senior Category Manager, Home (EU Country)

Senior Customer Success Manager - UK

People Operations Manager - Events

Workspace Experience and Operations Senior Manager

Customer Engagement Manager - Europe

Customer Success Manager

Project Manager

Delivery Manager

Area Manager - Castle - London

Country Manager - Northern Europe (Multi-Species)

Portfolio Manager

Training Manager

Manager, Customer Experience

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