Business support Work, Jobs in Adderbury, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Identity & Access Administrator
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Microsoft Access
- Annual leave
- Work from home
11d
Business Data Analyst
Personal Group —Milton Keynes
- £50,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Project Support Officer
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- Microsoft Powerpoint
- Data analysis skills
- Project management
- Annual leave
- Work from home
6d
Business Analyst
Bibby Financial Services —Banbury
- £55,000 - £60,000 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Gym membership
Quick apply
9h
Data Analyst
Bibby Financial Services —Banbury
- £50,000 - £60,000 a year
- Full-time
- SQL
- Python
- Gym membership
Quick apply
3h
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Digital Service Designer
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Hybrid work
- No degree
- Annual leave
- Work from home
11d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Banbury
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Business Support Administrator
ISS Facility Services —Northampton
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
Customer Support Specialist / Planning Co-ordinator
Talboys Utility Services (Oxford), (TUSO) —Oxford
- £25,000 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Store discount
- Employee discount
Quick apply
Service Coordinator
Celeste Living Group —Banbury
- £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
5d
Building Control Officer
West Northamptonshire Council —Towcester
- £39,190 - £41,797 a year
- Part-time
- Annual leave
- Employee assistance programme
Business Analyst
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Annual leave
1d
Delivery Lead
Bibby Financial Services —Banbury
- £60,000 - £70,000 a year
- Full-time
- DevOps
- Analysis skills
- Agile
- Gym membership
Quick apply
9h
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
Business Intelligence Officer
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- Analysis skills
- No degree
- Annual leave
- Work from home
6d
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Guest Insights Analyst
Enterpex —Banbury
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Software development
- In-person
- Free parking
- Annual leave
Quick apply
2d
Senior Business Analyst
Personal Group —Milton Keynes
- £65,000 a year
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply

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business support jobs near adderbury, oxf

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

business support jobs in adderbury, oxf

Customer Experience Manager

Identity & Access Administrator

Business Data Analyst

Project Support Officer

Business Analyst

Data Analyst

Estate Agent

Digital Service Designer

HR Case Manager - Field Based ( Nationwide travel)

Business Support Administrator

Customer Support Specialist / Planning Co-ordinator

Service Coordinator

Building Control Officer

Business Analyst

Delivery Lead

Application Support Analyst

Business Intelligence Officer

Second Line Technical Support Analyst

Guest Insights Analyst

Senior Business Analyst

I want to receive the latest job alerts for business support in adderbury, oxf

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