All-Age Complex and Continuing Care are a team of clinical, business, commissioning specialists who provide continuing healthcare (CHC) children and young people’s continuing care (CYPCC) and complex care commissioning to individuals across the Thames Valley footprint.
Our operating model has three main areas of activity,
Neighbourhood teams work alongside health and social care partners within the community assessing, reviewing and case managing care for adults and children within Oxford, Buckinghamshire or Berkshire, working directly with individuals and families.
Central services teams act as the front door and end to end service delivery, managing referrals into the service, business, administration and invoicing functions. Working closely with individuals and their families.
Commissioning Contracting and Brokerage team work closely with care providers and social care to commission individualised care for individuals.
The Business integrity Officer supports with providing a full administration and financial service, whilst also being a key point of contact for resolving escalated financial queries and ultimately enabling a positive experience for all services who contact the Payments Team.
Please note it is proposed that this post will be in scope to transfer to Frimley Health NHS Foundation Trust (FHFT) on the 1 September 2026. If you are appointed prior to 1 September 2026, you will join Thames Valley ICB initially, but it is proposed that your employment will then transfer to FHFT in accordance with TUPE/ CoSOP regulations. If your start date is on or after the 1 September 2026 it is planned that you will be employed directly by FHFT from commencement.
To carry out Manage and Priorities workload and that of the payments team effectively.
To provide a full administration and financial service, whilst also being a key point of contact for resolving escalated financial queries and ultimately enabling a positive experience for all services who contact the Payments Team.
The post holder will be required to provide effective day-to-day staff management of their team including selection and induction of own staff, supervision, and appraisals.
To allocate work to the team as required to ensure deadlines and key performance indicators will be met.
Working and developing relationships with a range of Care Providers and/or Direct Payment holders to ensure accurate reconciliation of payments in accordance with the NHS Standing Financial Instructions.
To lead on the preparation and validation of payment queries through the payment adjustment and payment schedule process.
To oversee the reconciliation of the monthly payment schedules for FNC, CHC and Direct Payments to ensure all accurate payments are made to the providers in a timely manner.
Ensuring the correct authorisation procedures are followed for the monthly payment schedule.
Liaise with Providers/Direct Payment holders to deal with all payment queries relating to the payment schedule to ensure correct payment.
To be vigilant and highly aware of risks pertaining to payment errors or fraud in relation to payment to care providers or direct payment holders.
To work in a fast-moving service user focused environment and have the ability to remain calm under pressure, whilst managing a multi-faceted workload.
To deal independently with queries from members of the public, patients and their representatives, Adult Social Care, nursing homes and other outside agencies in relation to non clinical issues regarding Continuing Healthcare and the NHS Funded Care Contributions.
To receive sensitive information via patient notes and reports from GPs, hospitals, care homes, Social Services, district nurses and other health professionals along with submissions from individuals and their representatives.
To regularly resolve escalated, advanced queries regarding provider invoices and financial queries.
Supplying and highlighting issues associated with financial information required to support the Head of department and ICB teams.
