Introduction
The Fire Protection Association (FPA) is the UK's leading fire safety organisation and an independent not-for-profit dedicated to protecting people, property, and the environment from fire and other risks. Since 1946, we have been helping to improve fire safety standards through research, consultancy, training, testing, and risk management services.
At the FPA, our people are at the heart of everything we do. We are committed to creating an inclusive, supportive, and collaborative workplace where employees feel respected, valued, and empowered to succeed.
We're looking for a Qualifications Administrator to join our Training and Education team and play a key role in supporting learners throughout their qualification journey.
In this varied role, you'll manage learner registrations, maintain accurate records, support assessment and quality assurance activities, administer our Learning Management System (LMS), and act as a first point of contact for learner enquiries. You'll also support the management of academic malpractice and maladministration cases, investigating cases whilst ensuring processes are followed fairly, consistently, and in line with regulatory requirements.
We're looking for someone with previous administrative and educational experience, strong communication skills, excellent organisational abilities, and a commitment to accuracy and quality.
If you're proactive, detail-oriented, and enjoy working in a collaborative environment where your contribution makes a real difference, we'd love to hear from you.
Work Location/Hours
Head Office
Hours: Full Time, 35 hours per week
Key Responsibilities
As a Qualifications Administrator, you will:
- Act as a first point of contact for learner enquiries, providing professional support via email and telephone.
- Support learners throughout the qualification lifecycle, from registration through to certification.
- Maintain accurate learner records and ensure data is processed securely and in line with internal procedures.
- Administer learner access to our Learning Management System (LMS) and support continuous improvement of system processes.
- Liaise with assessors, Internal Quality Assurers (IQAs), and awarding organisations to support the timely delivery of qualifications.
- Support assessment, quality assurance, and external verification activities.
- Manage learner registrations, withdrawals, and certification claims.
- Investigate academic malpractice and maladministration in line with internal and third-party procedures.
- Produce and maintain accurate records, reports, and audit trails.
Key Competencies/Behaviours
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- An effective communicator with strong written and verbal skills.
- Comfortable managing multiple priorities and working to deadlines.
- Proactive, adaptable, and committed to delivering a high-quality service.
- Confident working with databases, client management systems, and Microsoft Office applications.
- Able to handle sensitive information with professionalism and discretion.
- Committed to working collaboratively and contributing positively to the wider team.
Key Education and Experience
Essential
- GCSE English and Maths at Grade 4/C or above (or equivalent).
- Previous administration experience.
- Strong IT skills and experience using databases or bespoke systems.
- Experience maintaining accurate records and processing data with a high degree of accuracy.
- Excellent organisational and time management skills.
- Experience working within an education, training, awarding organisation, or qualifications environment.
- Understanding of academic integrity, malpractice, and maladministration processes.
Desirable
- Experience using Learning Management Systems (LMS).
- Familiarity with Turnitin or similar academic integrity tools.
- Experience supporting quality assurance or compliance-related activities.
We are committed to diversity and equality of opportunity for all employees. We are an equal opportunity employer, which means we treat all employees, potential employees, and workers fairly and without unlawful discrimination.
Our commitment extends to all aspects of employment, including recruitment, pay, training, promotion, appraisals, and workplace conduct.
Pay: £26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
Work Location: In person
