Customer care manager Work, Jobs in Addiscombe, Gtl (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
9d
Assistant Branch Manager
Travis Perkins —Croydon
- Customer service
- Negotiation
Quick apply
Retail Showroom Manager
TILE MOUNTAIN LTD —Croydon
- £34,000 a year
- Weekend availability
- Customer service
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Customer Service Manager
IWG —Redhill
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
6d
Customer Care & Quality Specialist Team Leader
Clarion Housing Group —North London
- £37,854 - £52,051 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
Customer Experience Manager
Sainsbury's —Croydon
- From £36,450 a year
- Customer service
- Retail management
- Leadership
- Employee discount
6d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Customer Experience Manager
Cloud-Ex Technology Solutions Ltd. —London
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Duty Customer Experience Manager
GTS Rail Operations Limited —London
- Rotating shift
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Senior Customer Operations Manager
tiney —London
- Hybrid work
- Data analysis skills
- AI
- Annual leave
- Work from home
Customer Relationship Manager
Barchester Healthcare —Copthorne
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
B2C Customer Support Lead
Deltatre —London
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
2h
Customer Success Manager
Nexthink —London
- Full-time
- Hybrid work
- Spanish
- English
- Travel
- Annual leave
- Gym membership
Quick apply
7d
Pub Manager
Wetherspoon - Papas Group —Croydon
- Up to £55,000 a year
- Full-time
- Bar
- Inventory control
- Supervising experience
Quick apply
Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Organisational skills
- Financial services
- Training & development
4d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
9d
Store Manager
Muji —London
- Weekend availability
- Sales
- Customer service
- Team management
Quick apply
Customer Service Manager
Helen of Troy —London
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee stock purchase plan
- Work from home
12d

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customer care manager jobs near addiscombe, gtl

Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year
9 days ago

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in addiscombe, gtl

Guest Service Manager

Assistant Branch Manager

Retail Showroom Manager

Customer Service Team Lead

Senior Customer Success Manager - UK

Customer Service Manager

Customer Care & Quality Specialist Team Leader

Customer Experience Manager

Head of Customer Experience

Customer Experience Manager

Duty Customer Experience Manager

Senior Customer Operations Manager

Customer Relationship Manager

B2C Customer Support Lead

Customer Success Manager

Pub Manager

Customer Services Team Leader

Customer Experience Manager

Store Manager

Customer Service Manager

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