Customer service manager Work, Jobs in Addiscombe, Gtl (with Salaries)

Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
8d
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Customer Service Manager
IWG —Redhill
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
5d
Customer Experience Manager
Cloud-Ex Technology Solutions Ltd. —London
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
3h
Customer Experience Manager
Sainsbury's —Wallington
- Up to £36,650 a year
- Customer service
- Retail management
- Leadership
- Employee discount
3d
Assistant Branch Manager
Travis Perkins —Croydon
- Customer service
- Negotiation
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Customer Service Manager
Helen of Troy —London
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee stock purchase plan
- Work from home
10d
Retail Showroom Manager
TILE MOUNTAIN LTD —Croydon
- £34,000 a year
- Weekend availability
- Customer service
- Team management
- In-person
- Employee discount
- Referral programme
Quick apply
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Customer Service Manager
Indra Group UK & Ireland —London
- Temporary
- Continuous improvement
- Team management
- Training & development
- Work from home
- Employee assistance programme
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Head of Customer Service
WSET —London
- £55,000 - £65,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
23h
Customer Service Manager
International Workplace Group plc —Redhill
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
Duty Customer Experience Manager
GTS Rail Operations Limited —London
- Rotating shift
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Customer Success Manager
Nexthink —London
- Full-time
- Hybrid work
- Spanish
- English
- Travel
- Annual leave
- Gym membership
Quick apply
6d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
8d
Customer Relationship Manager
Barchester Healthcare —Copthorne
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Customer Excellence Manager
OnSite Support —Crawley
- £34,000 - £40,000 a year
- Full-time
- Team management
Quick apply
2h
Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management

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customer service manager jobs near addiscombe, gtl

Guest Service Manager

Holiday Inn Express London-Croydon
Croydon

Quick apply

Job details

Full-time
£28,100 a year
8 days ago

Benefits

Discounted or free food
Company pension
Canteen
Company events
Employee discount

Qualifications

Front of house supervision
Hotel and accommodations experience
Internal department liaison
Complaint handling
Supervising experience
Front desk
Training & development
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hotel experience
Hospitality management

Full job description

Guest Service Manager

Holiday Inn Express London - Croydon

At Holiday Inn Express London - Croydon , we’re looking for exceptional individuals who are passionate about hospitality and committed to delivering outstanding guest experiences. Our 156-room hotel offers modern comfort with a warm, friendly service that stands out.

We are currently seeking a Guest Service Manager to join our dedicated team on a full-time basis. If you're motivated, professional, and bring personality and passion to everything you do, we want to hear from you.

About the Role

Reporting to the Deputy General Manager, the Guest Service Manager plays a key leadership role within the hotel. You’ll work closely with a small, dynamic team to ensure smooth daily operations, deliver excellent service, and handle guest feedback effectively. This is a hands-on, front-facing position where you’ll lead by example, motivating your team to exceed guest expectations at every opportunity.

You’ll need to be proactive, adaptable, and confident in decision-making, with a genuine passion for delivering hospitality that goes above and beyond.

Key Responsibilities

Lead, motivate and develop the front-of-house team to deliver exceptional guest service aligned with Holiday Inn Express brand standards.
Ensure team readiness at the start of each shift and provide support during busy periods.
Handle guest feedback and complaints with professionalism and efficiency, ensuring timely resolution and follow-up.
Promote a service culture where guest satisfaction is a top priority and positive feedback is regularly achieved.
Maintain a solid understanding of hotel systems and tools (e.g. Guestline, credit card terminals, etc.).
Encourage continuous improvement, upskilling team members through coaching and hands-on training.
Ensure effective daily communication within the team and across departments.
Maintain strict security procedures and report any potential risks to the Deputy General Manager.

What We're Looking For

Previous experience in a similar supervisory or managerial role (e.g. Reception Team Leader or Assistant Front Office Manager).
Strong leadership and interpersonal skills, with a hands-on approach to problem solving.
Calm under pressure and capable of making sound decisions independently.
A passion for hospitality and genuine care for creating memorable guest experiences.
Excellent communication skills and a keen eye for detail.

What’s In It for You?

We believe in supporting our people so they can thrive – both professionally and personally. Here’s what we offer:

A competitive salary
Ongoing career development and training opportunities
Incentive and bonus programmes
Pension scheme
Discounted hotel room rates for you, your friends, and family
A supportive, friendly work environment with clear communication from leadership

Ready to Take the Next Step?

If you're an experienced hospitality professional ready to grow your career and make a real impact, we’d love to hear from you. Apply now by sending your CV – and take the first step toward joining our winning team at Holiday Inn Express London - Croydon .

Job Types: Full-time, Permanent

Pay: £28,100.00 per year

Benefits:

Canteen
Company events
Discounted or free food
Employee discount

Experience:

Opera PMS: 2 years (required)
Hotel Reception : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in addiscombe, gtl

Guest Service Manager

Customer Service Team Lead

Customer Service Manager

Customer Experience Manager

Customer Experience Manager

Assistant Branch Manager

Senior Customer Success Manager - UK

Customer Service Manager

Retail Showroom Manager

Head of Customer Experience

Customer Service Manager

Assistant Customer Service Manager

Head of Customer Service

Customer Service Manager

Duty Customer Experience Manager

Customer Success Manager

Customer Experience Manager

Customer Relationship Manager

Customer Excellence Manager

Customer Service Excellence – Contact Centre Consultant Manager

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