Head of customer experience Work, Jobs in Addiscombe, Gtl (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
9d
Retail Systems Testing Administrator
Superdrug —Croydon
- Part-time
- Hybrid work
- AI
- Store discount
- Employee discount
Senior Property Manager
CompassRock International —Croydon
- £70,000 - £80,000 a year
- Writing skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Head Steward
Tandridge Golf Club —Oxted
- Weekend availability
- Customer service
- Food service experience
- Cleaning
- Free parking
Quick apply
Buying Assistant
Superdrug —Croydon
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
1d
Shopper Marketing Executive (10 months FTC)
Superdrug —Croydon
- Hybrid work
- Marketing
- No degree
- Organisational skills
- Store discount
- Employee discount
Head of Operations (COO Track)
Gonini (previously known as Bezos.ai) —London
- £80,000 - £130,000 a year
- Full-time
- Remote
- Management
- Engineering
- SQL
Quick apply
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Restaurant management
- English
- Employee assistance programme
Quick apply
Head of Operations
A.L.O.B Ltd —Send
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
5d
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
2d
Head of HR - Nespresso
Nespresso —Crawley
- £80,000 - £85,000 a year
- Full-time
- Travel
- Leadership
7d
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
Naval Reporter - Janes Defence News
Janes —Croydon
- Part-time
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- CRM software
- English
- Leadership
- Annual leave
- Employee discount
Quick apply

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

head of customer experience jobs in addiscombe, gtl

Head of Customer Experience

Head of Customer Success

D2C Head of Customer Experience

Head of Customer Excellence (FTC)

Head of Customer Operations

Head of Customer Service Experience (18-months)

Retail Systems Testing Administrator

Senior Property Manager

Head Steward

Buying Assistant

Shopper Marketing Executive (10 months FTC)

Head of Operations (COO Track)

Head of Operations

Head of Operations

Facilities & Travel Coordinator

Global Head of Customer Experience & Success (Sales Team)

Head of HR - Nespresso

Allocator

Naval Reporter - Janes Defence News

Head of Customer Success

I want to receive the latest job alerts for head of customer experience in addiscombe, gtl

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