Head of customer service Work, Jobs in Addiscombe, Gtl (with Salaries)

RSA Head of Platform - UK & Ireland
Allianz —Croydon
- Full-time
- Team management
- Leadership
- Communication skills
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Senior Property Manager
CompassRock International —Croydon
- £70,000 - £80,000 a year
- Writing skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
Buying Assistant
Superdrug —Croydon
- Organisational skills
- Computer skills
- Communication skills
- Employee discount
2d
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
10d
Head Steward
Tandridge Golf Club —Oxted
- Weekend availability
- Customer service
- Food service experience
- Cleaning
- Free parking
Quick apply
Retail Systems Testing Administrator
Superdrug —Croydon
- Part-time
- Hybrid work
- AI
- Store discount
- Employee discount
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Restaurant management
- English
- Employee assistance programme
Quick apply
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Head of DEI - UK
Athabasca Catering OLD —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Shopper Marketing Executive (10 months FTC)
Superdrug —Croydon
- Hybrid work
- Marketing
- No degree
- Organisational skills
- Store discount
- Employee discount
Admin/Stock Supervisor
Bestway Group —Croydon
- Full-time
- Customer service
- Data analysis skills
- Communication skills
- Annual leave
Quick apply
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- CRM software
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Head of New Business
Commercial Services Group —West Malling
- £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Business development
- Annual leave
Quick apply
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Life insurance
Quick apply

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head of customer service jobs near addiscombe, gtl

RSA Head of Platform - UK & Ireland

Allianz -
Croydon

Apply Now

Job details

Full-time

Qualifications

Operations management
Stakeholder liaison
Performance management
Continuous improvement cycles oversight
Team management
Data analytics
Operational strategy development
Leadership
Communication skills
Operations leadership experience

Full job description

About the role

We are looking for ahighly experienced Platform Leader to lead the end-to-end delivery, and performance of a large-scaleRoadside Assistance (RSA) operations platform for our global clients. The candidate will be based inUK and Ireland and will serve as thecentral leader for managing and expanding RSA operations across all UK and Ireland Business Partners
This is a strategic and operational leadership role that requiresstrong platform management experience, deep understanding ofoperations, stakeholder management capabilities, and the ability to build and scale high-performing teams in in the UK.

What you will do

Platform Ownership Strategic Execution

Take full ownership of the RSA operations platform for internal operations management
Lead theend-to-end platform delivery, including workforce planning, process mapping, technology integration, and performance governance
Ensure seamless platform operations aligned with client SLAs, compliance, and operational excellence
Collaborate with technology, HR, training, and compliance teams to ensure readiness and scalability

Operational Excellence

Oversee day-to-day operations for UK RSA business delivered from UK and Ireland
Drive productivity, efficiency, and accuracy across the entire service lifecycle — including emergency roadside assistance, accident response, and customer support
Utilize data analytics to monitor performance, identify gaps, and deploy continuous improvement initiatives
Deliver operation performance with agreed budget

Leadership Team Building

Build and lead a team of managers, team leads, and frontline staff.
Define goals, manage performance, and develop talent through coaching and structured development plans.
Create a high-performance culture focused on accountability, ownership, and customer satisfaction.

Client Stakeholder Management

Act as a primary interface between the client’s senior leadership in UK
Own operational governance, manage escalations, and lead regular business reviews
Drive transparency and trust through strong communication, reporting, and strategic alignment with client objectives

AI Readiness Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What you will bring

10–15 years of experience inplatform or operations management, preferably in Roadside Assistance sector
Excellent leadership, communication, and stakeholder management skills.
Proven experience setting up and managing end-to-end platforms in a high-complexity, client-facing environment operating a 24/7 operation
Experience managing global clients and stakeholders, preferably in theautomotive or RSA sector.
Strong understanding of performance metrics (KPIs, SLAs), operational analytics, and reporting tools.
Ability to thrive in a fast-paced, startup-like setup environment.
Previous experience managing UK/Europe-based clients.
Exposure to RSA, emergency response, or auto-assistance operations.

How we hire
To Recruitment Agencies
Allianz recruits through dedicated in-house teams and does not accept unsolicited resumes/CVs, candidate introductions, or outreach from agencies or search firms. We only engage agencies under a prior, written contract and, where applicable, via our Preferred Supplier List (PSL). No fees will be paid for any candidate submitted or introduced without a contract in place, even if that candidate is subsequently hired. Do not contact hiring managers directly. Any breach, including unsolicited submissions, off-PSL contact, or attempts to invoice without an agreement, will result in candidate disqualification, termination of any existing contract, and non-payment of fees.

96710 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Apply Now

Refine Your Search

head of customer service jobs in addiscombe, gtl

RSA Head of Platform - UK & Ireland

Head of Customer Success

Head of Customer Experience

Head of Customer Excellence (FTC)

Senior Property Manager

Head of Customer Operations

Buying Assistant

Head of Customer Service Experience (18-months)

Head Steward

Retail Systems Testing Administrator

D2C Head of Customer Experience

Head of Operations

Facilities & Travel Coordinator

Head of DEI - UK

Shopper Marketing Executive (10 months FTC)

Admin/Stock Supervisor

Head of Customer Success

Head of Customer Value

Head of New Business

Head of Operations

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