Helpdesk support Work, Jobs in Adlington, Lan (with Salaries)

1st Line Technical Support Engineer
Audiebant Ltd —Preston
- From £24,500 a year
- Full-time
- Computer networking
- IT
- Linux
- Free parking
Quick apply
5d
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Engineer
The Tech Group NC Ltd —Manchester
- £2,500 - £3,100 a month
- Full-time
- Windows
- Computer networking
Quick apply
23h
Technical Support Team Member - AV/IT
Pixel Inspiration —Altrincham
- From £25,500 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Computer networking
- Work from home
Quick apply
3d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Support Technician
Urbanbubble —Manchester
- £26,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Annual leave
- Sick pay
Quick apply
1d
Business Systems Support
Fortus UK —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Business
- Annual leave
Quick apply
6d
AMS Helpdesk Analyst
The Config Team —Skelmersdale
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
6d
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
8d
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
2d
IT Applications Analyst and Trainer
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
8h
Facilities Administrator
Manchester United —Manchester
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
2d
Universal Banker
HSBC Global Services Limited —Rochdale
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Customer Service Executive - Fixed Term 12 Month Contract
CHEP —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
Service Desk Operative
Mitie —Manchester
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
12h
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
3d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply

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1st Line Technical Support Engineer

Audiebant Ltd
Preston

Quick apply

Job details

Permanent | Full-time
From £24,500 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Technical support
Computer networking
DNS
Mac OS
IT
Linux
Communication skills
Shell Scripting
Help desk

Full job description

About Audiebant Limited

Audiebant Limited is the UK's leading provider of audio and visual communication solutions, specialising in Mass Communication Zoned solutions for critical incidents, lockdowns, and everyday communication. With over 30 years of expertise, we serve the Education, NHS, Corporate and Local Government sectors, offering market-leading software and systems for public sector communications.

We are currently seeking a motivated and experienced 1st Line Technical Support Engineer to join our dynamic IT team in Kirkham, Lancashire. This role is office based, and essential to supporting our clients, resellers and distributors with bespoke software solutions while contributing to the ongoing growth and success of the business.

About the Role

As a Level 1 Technical Support Engineer you are the first point of contact for customers, installers and partners who need help with our systems. You will log, triage and resolve incoming support requests, handle straightforward technical issues end-to-end, and escalate more complex problems to our second-line and engineering teams. A significant part of the role is telephone communication, both inbound and outbound — taking incoming calls and proactively calling customers to progress tickets, gather information, walk them through fixes and follow up on open issues. Working from our Kirkham office, you will help keep customers' communication systems running reliably and ensure every request is handled promptly and professionally.

Because our systems are relied upon in genuine emergencies, this can be a high-pressure, fast-paced environment. You will need to stay calm, focused and methodical when incidents are urgent and customers are anxious for a resolution.

Key Responsibilities

Own the first response — act as the initial point of contact for customer queries received by phone, email and through our helpdesk portal, ensuring every ticket is acknowledged promptly, and i9n line with our SLA policies.
Handle calls, inbound and outbound — take incoming customer calls and proactively phone customers to progress and resolve tickets, gather diagnostic detail, talk them through fixes and follow up on open issues; confident, frequent telephone contact is a core part of the day.
Log and triage — accurately record, categorise and prioritise incidents and service requests in our helpdesk system (Zoho Desk), capturing the detail needed for a quick resolution.
Troubleshoot — diagnose and resolve first-line hardware, software, network and configuration issues across our audio, screen, mobile and outdoor communication products.
Guide customers — walk users through setup, configuration and everyday use of the platform, providing clear, jargon-free instructions remotely.
Escalate effectively — identify issues that need second-line or engineering input and hand them over with full, well-documented context.
Meet SLAs — manage your ticket queue to agreed response and resolution targets, keeping customers updated throughout.
Support deployments — assist with remote testing, system checks and post-installation configuration alongside the field and projects teams.
Maintain knowledge — create and update knowledge-base articles, FAQs and internal notes so common issues can be resolved faster.
Champion the customer — recognise recurring problems and feed insight back to the wider team to improve products and processes.

Skills & Experience

Essential

A genuine interest in technology and a natural problem-solving mindset.
Excellent communication skills — able to explain technical concepts clearly and patiently to non-technical users.
A confident, professional telephone manner and genuine willingness to spend much of the day on calls, both inbound and outbound.
Strong initiative and a self-starting attitude — we don't have a set process for everything, so you must be comfortable troubleshooting from first principles, researching and teaching yourself, and finding answers independently.
The composure to stay calm, empathetic and methodical in a high-pressure, time-critical environment.
Good working knowledge of Windows, common networking concepts (IP, DNS, connectivity basics) and general IT troubleshooting.
Well organised, with the ability to prioritise and manage multiple tickets at once.
A team player who is reliable, accountable and keen to learn.
Right to work in the UK and able to work on-site in Kirkham full-time.

Desirable

Previous experience in a technical support, service desk or helpdesk role.
Familiarity with helpdesk / ticketing tools (e.g. Zoho Desk) and remote-support software.
Good working knowledge of the Linux command line — comfortable navigating the filesystem, checking logs, running diagnostics and using common commands to troubleshoot systems.
Exposure to audio-visual, PA/voice-alarm, CCTV, access-control or networked hardware systems.

Personal Attributes

Customer-focused, patient, and professional
Calm under pressure with a problem-solving mindset
Reliable, punctual, and well-organised
Eager to learn and take ownership of tasks
Team-oriented with a positive and proactive attitude

Why Join Audiebant?

Work with cutting-edge technology and specialist hardware
Gain hands-on experience with Linux systems and audio technology
Be part of a supportive, knowledgeable IT team
Structured training and development opportunities
A role with genuine career progression in technical support and IT

Ready to Join Us?

If you are passionate about IT support and eager to make an impact in an innovative company, we would love to hear from you. Take the next step in your career with Audiebant Limited today!

Apply now and become part of a forward-thinking team that’s shaping the future of communication solutions for the public sector.

Job Types: Full-time, Permanent

Pay: From £24,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Ability to commute/relocate:

Preston PR4 2SH: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in adlington, lan

1st Line Technical Support Engineer

Customer Service Helpdesk Advisor (Reactive Planner)

1st Line Support Engineer

IT Desktop Support

IT Support Engineer

Technical Support Team Member - AV/IT

Customer Service Administrator – Reactive, Planned & Compliance

IT Support Technician

Business Systems Support

AMS Helpdesk Analyst

Onsite IT Support Engineer

Helpdesk Team Leader

IT Applications Analyst and Trainer

Facilities Administrator

Universal Banker

Service Delivery Manager

Customer Service Executive - Fixed Term 12 Month Contract

Service Desk Operative

IT Technician

IT Support Analyst

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