It business partner Work, Jobs in Adlington, Lan (with Salaries)

Customer Information Controller
Northern Trains —Manchester
- £46,688 a year
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
2d
Project Manager
EG Group —Horwich
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- PMP
- Free parking
- Annual leave
Senior Project Manager
EG Group —Horwich
- Full-time
- Hybrid work
- PMP
- Travel
- Communication skills
- Free parking
- Annual leave
M-RIC Research Assistant – Clinical Trials Support
University of Liverpool —Liverpool
- £33,951 - £38,784 a year
- University
6d
Inventory Planning Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wigan
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Operations Coordinator
CNG FUELS —Wigan
- £32,000 - £34,000 a year
- Full-time
- Microsoft Powerpoint
- Databases
- Continuous improvement
- Free parking
- Life insurance
Quick apply
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
6d
Accounts Support and Bookkeeping
Wilson Mason LLP —Preston
- £18,000 - £21,000 a year
- Part-time
- Organisational skills
- Budgeting
- In-person
- Free parking
Quick apply
2d
Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Blackburn
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Group Purchasing Manager
VetPlus —Lytham
- Up to £65,000 a year
- Microsoft Powerpoint
- Continuous improvement
- Business
FP&A Analyst
IPSUM —Chorley
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
- Annual leave
Quick apply
Site Supervisor
Library House Surgery —Chorley
- From £14.60 an hour
- Full-time
- Computer literacy
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
6d
Trainee Auditor
Element Materials Technology —Warrington
- Remote
- Microsoft Word
- Computer literacy
- Quality control
- Work from home
- Employee discount
8d
Product Lead - SaaS - Partner Platform
Street Group —Manchester
- £90,000 - £95,000 a year
- Full-time
- Hybrid work
- Team management
- AI
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Contracts Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £70,000 - £80,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
Quick apply
Compliance Executive
JLA —Manchester
- £27,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Quick apply
Facilities Services Administrator
Alfred H Knight Group —Liverpool
- Full-time
- Front desk
- Communication skills
- Time management
- Employee assistance programme
Quick apply
Head of IT
UK MANAGEMENT COLLEGE —Manchester
- £60,000 - £80,000 a year
- Monday to Friday
- Analysis skills
- Organisational skills
- Training & development
Quick apply
Senior IT Project Manager
Core —Manchester
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Quick apply

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Customer Information Controller

Northern Trains -
Manchester

Apply Now

Job details

£46,688 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount

Qualifications

Computer literacy
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Information Controller

BUSINESS FUNCTION: Control
SALARY: £46,688 (Please note your salary will be 90% whilst you are in your training period)
ROLE TYPE: On site
HOURS: 42 Hours (On a rolling shift pattern)
LOCATION: Manchester

This is a talent pool advert for a potential vacancy within the year.

As part of our Control team at Northern, you’d be right at the centre of keeping the North moving. When something unexpected happens on the network, whether planned engineering work or a sudden disruption, you’re the calm voice that helps people understand what’s going on and what their options are. It’s a role that blends quick thinking with genuine care for customers, making sure every message you share is clear, accurate and helpful.

People come to Northern for trains they can rely on, but they stay because of the people who make those journeys feel supported, even on the tricky days. If you enjoy solving problems in the moment and communicating with clarity and confidence, you’ll feel right at home here.

What you’ll be doing

You’ll help keep customers and colleagues up to date in real time, using a range of systems to monitor our services and share information as things change. Your day could involve:

Keeping track of train services through our digital systems and making sure any disruption is communicated quickly to the right people.
Sending clear, real-time updates to customers, colleagues and partner organisations, including the reasons for delays or service changes.
Working with the Customer Services Controller to arrange alternative transport when needed, and supporting planned and unplanned rail replacement activity.
Updating local public address systems (LLPA) and customer information screens (CIS) so stations reflect the latest timetable or disruption changes.
Providing manual announcements when the situation calls for it.
Responding to requests for help through help points when required to support our Customer Experience Centre.
Supporting conductors and station teams with customer service queries, including assisting with procedures linked to our Customer Promises and Northern's Accessible Travel Policy.
Recording key events accurately in the daily log.

About you

You’re someone who brings a calm, reassuring presence to fast-paced situations. You communicate clearly with people from all backgrounds and you’re comfortable balancing empathy with practicality when customers need support.

A few things you’ll bring:

Strong interpersonal and communication skills.
You’re comfortable using computers and can quickly learn to use different systems at the same time
A proactive approach and a natural instinct to help others.
An understanding of what good customer service looks like, especially during disruption.
If you also have knowledge of passenger train operations, incident management, the geography of our network or our policies on connections and alternative transport, that’s a bonus, but it’s not essential.

What’s in it for you?

At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B, we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.

Apply Now

Refine Your Search

it business partner jobs in adlington, lan

Customer Information Controller

Project Manager

Senior Project Manager

M-RIC Research Assistant – Clinical Trials Support

Inventory Planning Manager

Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped

Business Operations Coordinator

Continuous Improvement Lead

Accounts Support and Bookkeeping

Business Development Manager (BDM) - Blackburn - Circa 41k Package - 53k OTE Uncapped

Group Purchasing Manager

FP&A Analyst

Site Supervisor

Trainee Auditor

Product Lead - SaaS - Partner Platform

Contracts Manager - United Utilities Better Rivers (AMP8)

Compliance Executive

Facilities Services Administrator

Head of IT

Senior IT Project Manager

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