Operations administrator Work, Jobs in Adur District (with Salaries)

Administrator (Support & Operations)
HCLTech —Adur District
- Rotating shift
- Communication skills
Data & Operations Support Administrator
RGH‑Global Limited —Brighton
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
Operations & Customer Service Administrator
JP Supplies ( Crawley ) Limited —Crawley
- From £30,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Free parking
- Store discount
Quick apply
5d
Operations Administrator
Allsaved Group —Billingshurst
- £28,000 - £30,000 a year
- Overtime
- Microsoft Office
- Driving
- Data entry
Quick apply
Part-Time Operations & Administration Assistant
Equipro Ltd —Horsham
- £14 - £16 an hour
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Writing skills
- Annual leave
- Work from home
Quick apply
2d
Learning and Development Operations Coordinator
Rakuten Global —Brighton
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Legal & Risk Team Data Administrator
Brainkind —Burgess Hill
- Up to £26,300 a year
- Part-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Renaissance Asset Finance - Operations Administrator, Block Discounting & Wholesale
Arbuthnot Latham —Gatwick Airport
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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operations administrator jobs near adur district

Administrator (Support & Operations)

HCLTech -
Adur District

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Job details

Qualifications

Technical troubleshooting
Desktop support
Data centre experience
SCCM
BMC Remedy
Stakeholder liaison
Incident queue management
iOS
User account provisioning
Ticket management
Microsoft Exchange
User account management
Service restoration
Computer hardware
Remote access software
Bomgar
Network support
Technical writing
ServiceNow
Customer support
Application support
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Adur District, England
Job Summary

SBS Deskside L2

Key Responsibilities

Responsibilities : - • Adhering to SLAs. • ITIL Processes awareness and adhering to ITIL process workflow. • Reporting to the HCL Track Lead / Team Lead. • Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues • Ensuring that the IT processes are adhered to • Building and configuring shopfloor PCs as well as loading of critical software • Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. • Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. • Coordinates with IT vendors and ensures the site is up and running. • Be proactive in reporting IT related issues, engage and escalate to right teams and stakeholders. • Vendor coordination to resolve IT issues for all IT and OT technologies. • Communicate and update to all stakeholders on critical items and issues related to IT. • Be responsible for IT activities at site. • Be responsible to execute IT related projects and deliverables at site. • Drives critical issues at site with larger HCL team ensuring timely resolution with least downtime at site. • Improves and maintains customer and employee satisfaction • Performing asset inventory activities as needed. • Create documentation for processes and procedures of day-to-day work. Creating KB articles. • Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Skill Requirements

Required Skills / Qualifications: • Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills. • Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices • Strong desktop support knowledge including hardware, software, and networking concepts • Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. • Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). • Knowledge of windows Image build process and SCCM deployments • Good knowledge on SCCM, Intune, AD and JAMF • Good knowledge in handling RF scanners, industry level label printers (Zebra, etc) • Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc • Experience in handling managed print services , corporate / network printers. • Good understanding of Audio/Video equipment and conference room setup. • Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. • Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge. • Strong Customer service skills • Excellent communication and conversation skills (Verbal and Written) and good documentation skills. • Able to handle unforeseen situations. • High level of acceptance • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Other Requirements

Might need to travel to other sites based on demand and requirements. • On-call requirement for P1/Urgent issues outside regular support hours (local business hours). • Handle operations and customer requirements as per process and agreed SOW. • Possible rotational shifts.

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