Closing Date:
07/07/2026
Group:
Spectrum Group
Management Level:
Associate
Job Type:
Fixed Term (Fixed Term)
Job Description:
Please note that this role will close at 00:01 on Tuesday 7 July, and therefore we advise getting your application in by no later than midnight on Monday 6 July.
About Ofcom
As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other. Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.
Team overview
The Spectrum Licensing team supports customers to legally and responsibly utilise spectrum within the UK through the processing of Wireless Telegraphy Act licences. The team provide professional, technical and regulatory advice and guidance to thousands of customers across the UK, processing around 42,000 licences annually for multiple products such as Business Radio, Ships Radio, Amateur Radio and Aeronautical Radio as well as many others.
Purpose of the Role
You will be responsible for providing professional, technical and regulatory support and guidance to customers applying for Wireless Telegraphy Act Licences. As part of the Spectrum Licensing team you will accurately process licence applications, variations and trades received via email in line with published KPIs whilst supporting customer licensing enquiries over the telephone and online.
You will provide product specific process and policy guidance to new and existing licensees, maintaining accurate account information in line with our Quality and GDPR standards. This role also provides the opportunity to support continuous improvement initiatives and projects, working cross functionally and across all levels.
Requirements of the Role
To provide a high standard of customer service via phone, email, case management, post and messenger services in line with team targets, processes and procedures.
Skills, knowledge and experience
Excellent communication skills with the ability to translate complex technical and policy information to a range of audiences.
Ability to build and maintain relationships, confident challenging with complete respect to improve understanding and thinking.
Ability to work to targets and process guidelines within a high transactional programmatic environment.
Working knowledge of Microsoft suites such as Word, Excel, PowerPoint and Outlook.
Agility working in changing, high pressure environments, adapting to changes in customer demand efficiently and confidently.
Excellent organisation and prioritisation skills.
Essential:
Applies experience across multiple digital systems and licensing platforms to accurately process spectrum licence applications and manage casework efficiently in a high-volume environment.
Demonstrates a strong understanding of regulatory frameworks, ensuring all licensing activities comply with the Wireless Telegraphy Act and support effective, interference-free use of spectrum across the UK
Harmonising work : Works collaboratively within the Spectrum Licensing team and with wider Ofcom stakeholders, using strong communication and interpersonal skills to deliver a consistent and high-quality customer experience across channels.
Owning Accountabilities : Takes ownership of individual responsibilities, showing self-motivation and accountability when managing enquiries, applications, and stakeholder interactions while meeting agreed KPIs.
Executing Plans: Effectively plans and manages workload in a multi-functional role, prioritising customer queries, licensing tasks, and operational responsibilities to balance immediate service needs with ongoing improvements to the end-to-end licensing journey.
Competences
Communication (written and oral)
Problem Solving and Analysis
Knowledge and Expertise
Demonstrates understanding of Ofcom’s policy in own subject area
Demonstrates understanding of any regulatory frameworks, standards, codes of practice pertaining to own specialism
Inclusive hiring at Ofcom
At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.
We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life experience and neurodiversity too. Whether you’re a carer, a parent, a veteran, or re‑entering work after time away, your voice and perspective matter here.
Flexibility is at the heart of how we work because we want you to thrive in a way that suits you best. Most roles can therefore be adapted for part ‑ time hours, job shares, or other flexible arrangements. Learn more about our Rewards, Benefits and Wellbeing on our careers page.
Our recruitment process is intentionally designed to be open and accessible. If you need adjustments, information in a different format or an alternative way to apply, contact us at [email protected] or 0330 912 1378.
As a proud Disability Confident Leader, we guarantee interviews for disabled applicants who meet the essential criteria for a role. You can read more about this commitment here .
Whoever you are, whatever your story, you belong at Ofcom.
