Service consultant Work, Jobs in Airdrie, Nlk (with Salaries)

3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Azure
- Scripting
- SharePoint
- Annual leave
Travel Sales Consultant
Trailfinders —Glasgow
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Travel Consultant - Lanark
Hays Travel —North Lanarkshire
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Project Manager
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
Sales Consultant
Arnold Clark —Cumbernauld
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Energy Sales Consultant
Utility Aid —Glasgow
- From £25,550 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
7d
TSB | Customer Service Consultant | Grade B | Branch Banking | Glasgow | 12 month FTC
046 TSB UK —Glasgow
- £24,700 a year
- Full-time
- Customer service
- Banking
6d
Travel Consultant - Glasgow Forge
Hays Travel —Glasgow
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Case Consultant
Scottish Power —Glasgow
- £46,400 - £58,000 a year
- Human resources
- Communication skills
- Annual leave
- Employee discount
P3M Consultant
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Key Account Manager
Synmatch AI —Scotland
- Sales
- Travel
- Communication skills
- Referral programme
Senior Heritage Consultant - Glasgow or Edinburgh
WSP —Glasgow
- Part-time
- Hybrid work
- Business development
- Project management
- Leadership
- Flexitime
- Work from home
Travel Consultant (The Forge, Stewart Travel)
Brooklyn Travel —Glasgow
- Sales
- Customer service
- Communication skills
Quick apply
Sales Consultant
Arctic Improvements Ltd —Central Belt
- £50,000 - £70,000 a year
- Full-time
- Remote
- Customer service
- Organisational skills
- Communication skills
Quick apply
12d
Advisory Consultant (Social Value)
AECOM —Glasgow
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Business development
Senior Manager, Finance Program Management (Separation and Integration Mgmt Office)
Thermo Fisher Scientific —Paisley
- £143,000 - £190,650 a year
- Full-time
- PMP
- English
- Analysis skills
- Employee stock purchase plan
- Annual leave
Trainee Neurophysiology Clinical Scientist - Paediatric Neurophysiology Service
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Hospital
- English
- Maths
- Annual leave
- Employee assistance programme
3d
Operations Director
The Citizens Theatre Ltd —Glasgow
- £55,000 a year
- Weekend availability
- Hospitality
- Maintenance
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Advisor
Tapi —Uddingston
- Full-time
- Employee assistance programme
- Employee discount
13d
Part-time Chief Executive Officer (CEO)
HSTAR Scotland SCIO —Stirling
- £30,400 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply

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3rd Line Senior Support Consultant

RM Education Limited -
Bellshill

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

Cloud infrastructure
Azure
Compliance management
Scripting
SharePoint
APIs
Root cause analysis
PowerShell
Active Directory

Full job description

Overview:

Would you like to help enrich the lives of learners around the world?

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

RM Technology has shaped future generations for over fifty years by implementing innovative technology solutions in schools and colleges. Founded in 1973, we’re a trusted Edtech partner, transforming teaching environments to be more productive, resilient, and sustainable.

Our committed team pioneer, collaborate, and continually push the bar on products and services in the EdTech space.

Visit us here to find out more: www.rm.com/education

We are seeking a highly skilled 3rd Line Senior Support Consultant to own the technical resolution of complex, business-critical incidents. In this role, you will diagnose and resolve deep systemic infrastructure anomalies, automate recurring fixes, and elevate the technical capabilities of our broader support team. Working directly with the Operations Manager, you will support or large enterprise customer, manage third-party suppliers, and collaborate with internal RM teams to ensure all issues are resolved swiftly within contractual Service Level Agreements (SLAs).

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities:

Core Responsibilities

Advanced Escalation Management: Serve as the final technical authority (Tier 3+) for complex cloud infrastructure, identity, and networking issues.
Incident & Outage Response: Lead high-severity incident response efforts, executing root-cause analysis (RCA) and implementing durable fixes to prevent recurrence.
Automation & Optimization: Build scripts to automate routine checks, reduce support toil, and monitor platform health. [
Cross-Functional Collaboration: Partner closely with Operations Manager to provide transparent updates during critical events.
Mentorship & Documentation: Coach junior engineers to raise the technical bar, while authoring comprehensive runbooks, Standard Operating Procedures (SOPs), and knowledge base articles.
SLA & Compliance Management: Drive strict adherence to contractual SLAs, ensuring issues are tracked, updated, and closed efficiently.
Vendor & Third-Party Liaison: Act as the primary technical interface with external suppliers, driving accountability and speed during shared incident investigations.

Experience:

Technical Requirements

Advanced Escalations: Resolve high-priority, deep-level technical issues spanning cloud environments.
Ecosystem Administration: Configure, deploy, and maintain Microsoft 365 services (Teams, SharePoint, OneDrive) and Microsoft Azure infrastructure. Experience in managing and scripting in Google workspace.
Identity & Access Control: Manage enterprise identity architectures using Microsoft Entra ID, conditional access policies, and Active Directory.
Security & Compliance: Implement threat protection layers via Trend Micro.
Automation & Scripting: Write and maintain advanced PowerShell scripts and Microsoft Graph API queries to automate routine operational tasks.
Mentorship & Training: Provide guidance, technical oversight, and continuous coaching to Tier 1 and Tier 2 support staff.

What’s in it for you?

At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at [email protected].

Unfortunately, we are unable to offer visa sponsorship for this role.

Apply Now

Refine Your Search

service consultant jobs in airdrie, nlk

3rd Line Senior Support Consultant

Travel Sales Consultant

Travel Consultant - Lanark

Project Manager

Sales Consultant

Energy Sales Consultant

TSB | Customer Service Consultant | Grade B | Branch Banking | Glasgow | 12 month FTC

Travel Consultant - Glasgow Forge

Case Consultant

P3M Consultant

Key Account Manager

Senior Heritage Consultant - Glasgow or Edinburgh

Travel Consultant (The Forge, Stewart Travel)

Sales Consultant

Advisory Consultant (Social Value)

Senior Manager, Finance Program Management (Separation and Integration Mgmt Office)

Trainee Neurophysiology Clinical Scientist - Paediatric Neurophysiology Service

Operations Director

Sales Advisor

Part-time Chief Executive Officer (CEO)

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