Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
5h
Health Data Analyst
LCM Healthcare Services Ltd —Hamilton
- £3,800 - £4,500 a month
- Full-time
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
8d
GIS Analyst
Balfour Beatty —Motherwell
- Hybrid work
- CAD
- Organisational skills
- Python
- Annual leave
Vatting Analyst
William Grant & Sons —Bellshill
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee assistance programme
3d
Business Analyst
Synapri —Glasgow
- £570 a day
- Financial services
Asset Data Analyst
GreenPower Developments Ltd —Alloa
- From £33,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- APIs
- Annual leave
- Sick pay
Quick apply
First Team Analyst
Celtic Football Club —Glasgow
- Research
- Bachelor's degree
- Communication skills
11d
Liability Data Analyst
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Employee discount
Quick apply
7d
Risk Analyst
Balfour Beatty —Motherwell
- Hybrid work
- No degree
- Communication skills
- Annual leave
Business Analyst
Diligenta —Stirling
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Bus Operations Analyst II
Hewlett Packard Enterprise —Erskine
- Full-time
- English
- Analysis skills
- Bachelor's degree
3d
Insurance Analyst
M&G plc —Stirling
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Annual leave
10d
Senior Finance Systems Analyst
Scottish Power —Cambuslang
- From £55,000 a year
- Team management
- Accounting
- Communication skills
- Annual leave
- Employee discount
1d
Senior Programme Analyst
Scottish Power —Cambuslang
- From £55,000 a year
- Presentation skills
- Team management
- Annual leave
- Employee discount
4h
Senior Business Analyst
University of Stirling —Stirling
- Full-time
- Analysis skills
- University
- Continuous improvement
7h
QC Technician (Analytical)
Valneva —Livingston
- £28,000 - £32,000 a year
- Weekend availability
- Laboratory experience
- Quality control
- Employee assistance programme
- Gym membership
Quick apply
Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
- Analytics
GIS Data & Research Analyst (Full Time) (Temporary)
Renfrewshire Council —Paisley
- £46,957 - £49,366 a year
- Temporary
- Analysis skills
- No degree
- Communication skills
10d
Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
- Analytics
IT Procurement and Process Analyst
Northern Marine Group —Glasgow
- Continuous improvement
- Contracts
- Communication skills

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Service Desk Analyst

Scottish Environment Protection Agency -
Motherwell

Apply Now

Job details

Full-time
£39,725 - £43,887 a year
5 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Technical troubleshooting
Desktop support
Hardware repair
Incident queue management
Ticket management
Breakdown recovery
Service restoration
Customer support
Fault diagnosis and repair
Communication skills
Mobile devices

Full job description

We are recruiting for a full time Service Desk Analyst on a permanent basis

This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Here at SEPA, we’re connected by a passion that drives us to be purposeful in every action we take – to protect our environment. Through our expertise, we lead projects that make a difference for Scotland, and our workplaces are grounded in respect for that expertise.

That’s why, when you join us as Service Desk Analyst, you’ll discover enriching benefits, meaningful support, and opportunities to learn every day. That’s what it means to be Passionately Purposeful – for our environment, and for your career.

Work that goes beyond your desk

Experts at what we do, we work in a professional way towards our shared goals, knowing the work we do makes a genuine, lasting difference on the environment. As Service Desk Analyst, that involves:

Provide first and second line technical support to end users, managing a varied workload of incidents, service requests and complex technical issues to minimise business disruption.
Deliver face to face support through site visits and walk-in troubleshooting, taking ownership of complex end user issues, including laptop failures and critical hardware faults, through to resolution.
Balance multiple priorities effectively, maintaining Service Desk performance while managing urgent user escalations and resource intensive support cases.
Manage hardware lifecycle activities for starters, movers and leavers, including device provisioning, deployment, collection and configuration to support workforce changes.
Coordinate break fix services and hardware replacements for both office-based and remote workers, ensuring users remain productive through timely resolution and equipment fulfilment.
Support enterprise asset management processes, maintaining accurate records of IT equipment and assisting with the integration of new digital services, business transformation initiatives and transitioned Shadow IT solutions into the Digital function.

Respect for your expertise

This is a highly important role within our Finance, Modernisation & Digital portfolio, which means you’ll need:

Experience building and deploying laptops, desktops, mobile phones, and tablets
Experience supporting Microsoft Windows and Microsoft 365
Excellent customer service and communication skills
Experience using ticketing systems and creating documentation
Experience supporting and troubleshooting printers

Please open the link to the Digital Analyst role profile link which outlines the core responsibilities and expectations of the role within a defined activity family. Please note the role profile name may be different to the job title being advertised.

Support that goes beyond the workplace

We’re cultivating a workplace that supports not only your passion and your professional lives, but your personal life. So, you’ll find benefits that make a difference at work and at home. Such as:

Hybrid and Flexible working opportunities
Up to 35 days annual leave and 7 additional public holidays each year (pro rata)
Paid time off to support your Wellbeing and enable you to Volunteer in your community
Local Government Pension Scheme (LGPS)
Progressive Family Friendly policies
Training & development to enable colleagues to improve their skills, competencies and knowledge to perform at their best.

Plus, many more lifestyle benefits such as 24/7 access to an online employee discount platform, credit union facilities and access to a Cycle to Work Scheme.

Passionately you. Purposefully supportive

SEPA is committed to promoting equality, diversity, and good relations in everything it does – as a community leader, as a provider and commissioner of services, and as an employer.

Passionately Purposeful about Scotland’s environment – and your career.

Protecting our environment, promoting our work, and supporting our people, working at SEPA means being part of an organisation that’s grounded in respect for your expertise – and your wellbeing. So you can be your best, and make the biggest impact.

We recruit solely based on merit. Our shortlisting process is conducted on an anonymous basis. Please ensure that you include all relevant information when you apply.

We support flexible working arrangements to help you maintain a healthy balance between career and homelife. This includes working part time, reduced hours, job sharing, working remotely. As a flexible first employer we are open to having conversations about flexible working arrangements that work for you and SEPA from day 1 of your employment with us.

We are proud to be a 'Disability Confident' employer and will work to identify and implement reasonable adjustments and equipment to support you in the role that you do.

Applicants with a visual impairment can request job descriptions and application forms in Braille, large print or on tape.

For the security and wellbeing of our colleagues, successful candidates will undergo Baseline Personnel Security Standard (BPSS) pre-employment checks including a level one Disclosure Scotland check.

If you have questions or need any assistance with the recruitment process please contact SEPA’s Recruitment Team at [email protected]

Apply now to join a Passionately Purposeful workplace

Apply Now

Refine Your Search

systems analyst jobs in airdrie, nlk

Service Desk Analyst

Health Data Analyst

GIS Analyst

Vatting Analyst

Business Analyst

Asset Data Analyst

First Team Analyst

Liability Data Analyst

Risk Analyst

Business Analyst

Bus Operations Analyst II

Insurance Analyst

Senior Finance Systems Analyst

Senior Programme Analyst

Senior Business Analyst

QC Technician (Analytical)

Technical Analyst

GIS Data & Research Analyst (Full Time) (Temporary)

Technical Analyst

IT Procurement and Process Analyst

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This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Work that goes beyond your desk

Respect for your expertise

Support that goes beyond the workplace

Passionately you. Purposefully supportive

Apply now to join a Passionately Purposeful workplace

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