3rd line support Work, Jobs in Airdrie, Sct (with Salaries)

Technical Support Assistant (F/T 37.5h)
Fitshop UK Limited —Glasgow
- £24,785 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Family Wellbeing Worker - NHS Service
includem —Glasgow
- From £29,166 a year
- Part-time
- Childcare
- Working with children
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Motherwell Van Driver
NEXT —Motherwell
- £12.86 an hour
- Overtime
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
Short-term Temporary Team Member
NEXT —Hamilton
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d
Business Systems Analyst
Terumo Aortic —Inchinnan
- £45,000 - £50,000 a year
- Engineering
- No degree
- Communication skills
Quick apply
10d
Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
Gas Trainer/Assessor
Sureserve —Glasgow
- £40,000 a year
- Maintenance
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Warehouse Shift Manager - Nights
Gist Limited —Cumbernauld
- Up to £43,000 a year
- Night shift
- Team management
- Warehouse experience
- Annual leave
- Employee assistance programme
2d
Senior Quantity Surveyor
Kirby Group Engineering —Bellshill
- £50,292.64 - £71,978.13 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Contracts
Quick apply
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Finance Shared Services Operations Manager
Aggreko —Glasgow
- Full-time
- Hybrid work
- Management
- IT
- Employee assistance programme
- Employee discount
Governance, Risk & Compliance Analyst
SSE —Glasgow
- £35,200 - £52,800 a year
- Full-time
- Analysis skills
- Bachelor's degree
- IT
- Employee discount
- Gym membership
10d
Senior Quality Engineer
Oceaneering —Rosyth
- Full-time
- Microsoft Office
- Continuous improvement
Network Engineer - 12 Month FTC
Ashurst LLP —Glasgow
- Overtime
- Hybrid work
- Computer networking
Civils 3D Modeller – Glasgow
Tony Gee and Partners LLP —Glasgow
- Hybrid work
- Engineering
- Communication skills
- Annual leave
- Employee assistance programme
Principal Clinical/Counselling Psychologist
NHS Scotland —Glasgow
- £65,125 - £70,303 a year
- Full-time
8d
Principal Temporary Works Designer
Balfour Beatty —Glasgow
- Temporary
- Hybrid work
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Annual leave
4d

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Family Wellbeing Worker - NHS Service
includem —Glasgow
Full UK driving license and access to a vehicle for work purposes. This role is part of a multi-agency approach, providing tailored support to children, young…
From £29,166 a year
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3d
Community Health Worker (Argyll & Bute)
MECOPP —Edinburgh
Community Health Workers will be based in various locations in Scotland and will work with community members living on local authority, family and private sites…
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Technical Support Assistant (F/T 37.5h)

Fitshop UK Limited -
Glasgow

Quick apply

Job details

Full-time
£24,785 a year

Qualifications

Driving Licence
Customer service
Communication skills

Full job description

Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment.

This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally.

You will also support with team performance, maintaining team vision and inspire the Technical Support team.

Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.

Key Responsibilities:

Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims
Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer
Support other members of the team with WMS and Exchequer training
Promptly establishing and resolving customer faults and other technical queries, through telephone calls, e-mails and online web-chat
Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience
Maintaining high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts
Continuously looking at the internal processes and procedures in order to drive efficiencies.
Support with day to day escalated and/or operational questions from the team especially on WMS and Exchequer
Collaborating swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience
Be comfortable with Health & Safety and enforce as part of daily activities
Continuous personal improvement; constantly striving to grow and develop yourself and the team
Continuous personal and professional development in area of expertise and maintaining strong product and technical knowledge

Who you will work with:

Liaising with colleagues in other departments to ensure smooth after sales service, including the diagnostics and parts team. Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues.In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.

You will need:

Experience in customer care
A knowledge of fitness equipment
An understanding of the health and safety requirement in line with technical area
Strong communication and collaboration skills due to working with external customers, 3rd party suppliers and internal teams
Ability to problem solve and effectively communicate action plan
To be able to plan and organise personal workload and support all members of the team

Advantages though not essential

A Full UK Driving licence
A forklift licence

If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV. We look forward to receiving your application!

Job Type: Full-time

Quick apply

Refine Your Search

3rd line support jobs in airdrie, sct

Technical Support Assistant (F/T 37.5h)

Family Wellbeing Worker - NHS Service

Motherwell Van Driver

Short-term Temporary Team Member

Business Systems Analyst

Service Desk Apprentice

Gas Trainer/Assessor

Warehouse Shift Manager - Nights

Senior Quantity Surveyor

Senior Group IT Business Support Partner

Finance Shared Services Operations Manager

Governance, Risk & Compliance Analyst

Senior Quality Engineer

Network Engineer - 12 Month FTC

Civils 3D Modeller – Glasgow

Principal Clinical/Counselling Psychologist

Principal Temporary Works Designer

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