1st line support engineer Work, Jobs in albrighton, shr (with Salaries)

IT Support Apprentice
Epwin Group PLC —Telford
- Full-time
- Management
- Leadership
3d
Network Operation Engineer
SCC —Birmingham
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
IT Support Technician
Crown Couriers —Tamworth
- £30,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Store discount
Quick apply
Product Owner
Beazley Management Limited —Birmingham
- Computer Science
- Data analysis skills
- Machine learning
- Annual leave

Related jobs to explore

Based on your search for 1st line support engineer

3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
You’ll remain close enough to the frontline to support the team when needed, while focusing your time on higher‑value engineering, platform improvement, and…
Up to £45,000 a year
IT Support Apprentice
Epwin Group PLC —Telford
Ensuring that all areas of the ICT department are presented in a professional and organised manner. Operate within a safe, healthy and environmentally…
3d

I want to receive the latest job alerts for 1st line support engineer in albrighton, shr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Apprentice

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
3 days ago

Qualifications

Management
English
Leadership

Full job description

Hours of Work: Monday-Friday (35 hrs per week)

Job Purpose:

To provide ICT Helpdesk support, handle user requests and troubleshoot ICT issues for Swish Building Products users. Work closely with all areas of the business to support daily operations.

Promote and develop use of the ICT systems to generate efficiency improvements.

Key Accountabilities:

To provide 1st line support to all requests logged through the ICT Helpdesk system, as detailed below:

PC hardware and Desktop operating systems
Desktop software applications
Peripherals, such as, printers, telephones, etc.
Mobile device support
New equipment ordering and installation
Phone System administration and support
Promote cyber security awareness when dealing with requests
Management of ICT Storage room and consumables inventory levels
Asset management via the ICT Helpdesk system, to include software monitoring.
Escalation to 3rd party support and ensuring the request is resolved within agreed service levels.
Operate within a safe, healthy and environmentally responsible manner.
Creation of any documentation required to support the ICT change control process and internal procedures.
Ensuring that all areas of the ICT department are presented in a professional and organised manner.
Any additional tasks/projects, as requested by the Senior ICT Engineers and the ICT leadership team.

Key Experiences and Skills Required:

Microsoft 365 applications
Windows 11 OS
General PC Support
Basic PC hardware and peripheral repairs
Capable of clear and accurate communication, both written and verbal.

Desirables Skills, Qualifications and Experience Required:

Five GCSEs at level 4 or above, including English Language, Maths and a Science or Technology subject.

Personal Attributes:

Action orientated – Able to deal with problems in appropriate time frames
Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders

Apply Now

Refine Your Search

1st line support engineer jobs in albrighton, shr

IT Support Apprentice

Network Operation Engineer

IT Support Technician

Product Owner

Related jobs to explore

I want to receive the latest job alerts for 1st line support engineer in albrighton, shr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected