ABOUT US
We are proud to be a Certified™ Great Place To Work® for 2023 and 2024. The prestigious award is based entirely on what current employees say about their experience.
Founded in 2007 we’ve provided more than 22,000 entrepreneurs and leaders all over the UK and USA with online freelance executive assistants that they can hire by the hour. Time etc makes it easier than ever for entrepreneurs to get things done and it provides meaningful work to hundreds of people.
We have a fantastic team of 50 passionate, hard-working, and engaged people in the West Midlands who work flexibly, combining time spent together in the office with plenty of home-working.
We’re proud to have one of the highest employee engagement scores possible (as tested by Gallup) and a Glassdoor score of 4.7. Find out more about us on
Want to see why people love working at Time etc? Check out our careers page here: https://www.timeetc.com/careers/ for more reasons to join us — and you can apply directly through the site too!
PLEASE NOTE A COVER LETTER IS ESSENTIAL, SO YOUR APPLICATION CAN BE CONSIDERED.
YOUR ROLE
Our virtual assistants are the heartbeat of what we do, and we're looking for someone with genuine experience in candidate assessment and onboarding to help us find the right people. This is an in-house, non-commission role, there are no sales targets. You'll be part of our assistant champions team, working from initial application review through to onboarding new assistants.
This is a video and phone-based role: you'll spend real time on camera and the phone building genuine rapport with applicants across the UK and US.
What you'll be doing
- Conducting structured video and phone interviews with prospective virtual assistants, assessing experience, communication style, and client suitability
- Reviewing applications and shortlisting candidates against established criteria
- Managing candidate communications throughout the process, keeping applicants informed and ensuring a strong experience at every touchpoint
- Supporting onboarding of successful candidates, including right to work checks and a smooth start for new joiners
- Maintaining accurate recruitment records and contributing to reporting on pipeline, diversity, and hiring activity
- Identifying and suggesting improvements to our screening and onboarding process
What we're looking for
Essential:
- At least 12 months' experience in a role involving structured interviewing, candidate screening, or applicant assessment (in-house HR, talent acquisition, or people operations background, agency recruitment experience also welcome, but this is not a sales role)
- Confident conducting interviews over video and phone
- Strong written and verbal communication, with the ability to adapt tone across different candidates
- Excellent organisation and attention to detail, with the ability to manage your own pipeline and workload
- Comfortable working in a hybrid or remote setup
Desirable:
- Experience with applicant tracking systems or recruitment reporting
- Awareness of right to work checks or other pre-employment compliance requirements
- Interest in candidate experience
Our Values
- We Go Further: We don’t do ‘good enough'. We do the very best for our clients and each other.
- We're Smart: We use technology to work smarter, not harder. We don’t ignore problems, we solve them.
- We’re Entrepreneurial: We think on our feet. We own what we do. We move quickly and fearlessly try new things.
- We Do The Right Thing: No one walks away unhappy. We put problems right, regardless of cost.
- We’re In It Together: It’s a team effort. We’re stronger together. We grow together.
The Details:
- Starting salary £25,000
- Entertainment Allowance worth £99 per year.
- Winter Heating Allowance worth £120 per year.
- Annual pay reviews.
- Hybrid working - 3 days working from home, 2 days in the office.
- Healthy office snacks and lite lunches.
- Performance coaching to help you be the best.
- Fantastic progression and learning opportunities.
- Your Birthday off, plus a gift.
- Holiday allowance that automatically increases over time.
- Westfield Health & Rewards Membership.
- Health & Wellness Reimbursements – Get money back on dental, optical, and health consultations.
- 24/7 Doctor Access – Speak to a GP anytime, anywhere.
- Prescription Savings – Claim cashback on medication costs.
- Exclusive Discounts - Unlock special offers from hundreds of top retailers
- Employee assistance programme including counselling sessions and free telephone legal and financial advice.
- Regular expert workshops and unlimited online courses
- Free onsite gym and gym discounts
- VIP Airport Lounge Access
- Your own Executive Assistant
- Annual Personal Volunteering Day
- Pension Contributions
- Home-working package including desk, chair, and monitor
Pay: From £25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
- On-site parking
- Work from home
Application question(s):
- Are you able to work from home 3 days a week and in our Birmingham office 2 days a week?
- What draws you to this role, and what would you bring to our candidate experience?
- Tell us about your experience with structured interviewing, candidate screening, or applicant assessment.
Work Location: Hybrid remote in Birmingham B16 8PE
