Logistics manager Work, Jobs in Alcester, War (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
12d
Warehouse & Procurement Manager
Ace Grading —Banbury
- £37,000 - £42,000 a year
- Full-time
- Warehouse experience
- In-person
- Negotiation
Quick apply
8d
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Warehouse Operations Manager
Crane Worldwide UK Limited —Wellesbourne
- Management
- Microsoft Office
- Supervising experience
Materials Operations Manager
Eaton —Redditch
- ERP systems
- Bachelor's degree
- Leadership
Regional Logistics Manager
2 Sisters Food Group —Birmingham
- Full-time
- Bakery
- Travel
- Annual leave
- Employee assistance programme
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
7d
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Banbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Operations Manager
Flexi Narrow Aisle —Tipton
- £65,000 - £70,000 a year
- Full-time
- Management
- Engineering
- ERP systems
- Bereavement leave
- Sick pay
Quick apply
9d
Warehouse & Logistics Manager
Support Hub - Warehouse —Cheltenham
- Full-time
- Hospitality
- Microsoft Excel
- Management
Quick apply
Transport and Logistics Manager
DS Smith —Birmingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
Assistant Facilties and Warehouse Manager
Strickland MFG Limited —Evesham
- £33,280 - £35,360 a year
- Full-time
- Microsoft Excel
- ERP systems
- Maintenance
- Free parking
- Sick pay
Quick apply
8d
LOGISTICS MANAGER
RSS Infrastructure —Aston
- £48,000 - £60,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
8d
European Road Freight Operations Team Leader
C4 Logistics Ltd —Coventry
- £37,000 - £42,000 a year
- Full-time
- In-person
- Leadership
- Negotiation
- Free parking
Quick apply
6d
Export Sales Manager
Tool Connection —Southam
- Full-time
- Sales
- Analysis skills
- Travel
- Free parking
- Store discount
Quick apply
7d
Commercial Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Business
- Free parking
- Annual leave
Transport Manager
Carousel Logistics —Birmingham
- £45,000 a year
- Travel
- IT
- Communication skills
- Free parking
- Employee discount
Freelance Operations Manager
Isbourne Arts —Cheltenham
- £1,500 a month
- Temporary
- Hybrid work
- Hospitality
- Management
- Customer service
Quick apply
Inventory Manager
Arvato Bertelsmann Supply Chain Solutions —Birmingham
- £53,000 a year
- Full-time
- Analysis skills
- Mentoring
- In-person
- Annual leave
- Employee assistance programme
Quick apply
14d
Warehouse Manager -Europe (Multiple Countries) -Chinese speaker
Top cloud logistic limited —Minworth
- £35,000 - £60,000 a year
- Full-time
- English
- Team management
- In-person
Quick apply
1d

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logistics manager jobs near alcester, war

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
12 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

logistics manager jobs in alcester, war

Customer Experience Manager

Warehouse & Procurement Manager

Operations Manager - Customs & Brokerage

Warehouse Operations Manager

Materials Operations Manager

Regional Logistics Manager

BCAL Operations Team Leader (Specialist Logistics)

Area Manager, Amazon Logistics

Operations Manager

Warehouse & Logistics Manager

Transport and Logistics Manager

Assistant Facilties and Warehouse Manager

LOGISTICS MANAGER

European Road Freight Operations Team Leader

Export Sales Manager

Commercial Operations Manager

Transport Manager

Freelance Operations Manager

Inventory Manager

Warehouse Manager -Europe (Multiple Countries) -Chinese speaker

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