Operations leader Work, Jobs in Alcester, War (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
11d
Team Leader - Operations
Valefresco —Evesham
- From £31,000 a year
- Full-time
- English
- Team management
- Warehouse experience
- Free parking
Quick apply
12d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Garage/Fleet Manager
Allelys Group - Studley, Warwickshire —Studley
- £45,000 - £55,000 a year
- Full-time
- Maintenance
- Project management
- Driving
- Free parking
Quick apply
4d
Operations Manager
Porterbrook —Long Marston
- Full-time
- Driving
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
Operations Manager
Citizen Housing Group —Birmingham
- £62,537 a year
- Full-time
- Maintenance
- Annual leave
- Sick pay
Quick apply
6d
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Regional Director
Leonard Cheshire —Cheltenham
- £80,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Operations Manager
Great Bear —Minworth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Operations Leader - Materials
The Manufacturing Technology Centre —Coventry
- £50,000 - £56,000 a year
- Full-time
- Project management
- Leadership
- Communication skills
Quick apply
Head of Installations and Planning
Athena Worksuface Fabrications Ltd —Worcester
- £55,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
3d
General Manager Golf
OYL Solutions —Redditch
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Management
- Continuous improvement
Quick apply
3d
General Manager
Spinners Solihull —Solihull
- Up to £42,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
Senior Operations Manager – Logistics
Halfords —Redditch
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
4d
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
12d
Night Shift Manager
CEVALogistics —Redditch
- Full-time
- Microsoft Office
- Organisational skills
- Leadership
- Annual leave
- Employee discount
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year
11 days ago

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

operations leader jobs in alcester, war

Head of Branch Support

Team Leader - Operations

Operations Planning & Delivery Manager

Garage/Fleet Manager

Operations Manager

People Operations Lead

Operations Manager

Operations Manager - Customs & Brokerage

Centre Manager - Banbury Lodge

Regional Director

Manager of Dedicated Implementations - EMEA

Operations Manager

Operations Leader - Materials

Head of Installations and Planning

General Manager Golf

General Manager

Senior Operations Manager – Logistics

Payroll Bureau Manager

Night Shift Manager

General Manager

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