Department head Work, Jobs in Aldenham, Hrt (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Sample Preparation Assistant
i2 Analytical Ltd —Watford
- Full-time
- Heavy lifting
- Laboratory experience
- Analysis skills
- Sick pay
Quick apply
People & Culture Director, Production
Warner Bros. Discovery —Leavesden Green
- No degree
- Travel
- Human resources
Office Manager
Westgate Healthcare —Borehamwood
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Front desk
- Leadership
Quick apply
11d
Administrator Coordinator - Maritime
The International Transport Workers Federation (ITF) —London
- £62,796 a year
- Full-time
- Hybrid work
- CRM software
- English
- Microsoft Office
6d
Head of Customer Success
Foundation Partners —London
- £65,000 - £80,000 a year
- Hybrid work
- Sales
- English
- Leadership
- Annual leave
- Employee discount
Quick apply
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of IT
National Car Parks Ltd —London
- £110,000 a year
- Leadership
- Free parking
- Employee assistance programme
Quick apply
10d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Training & development
- Annual leave
- Employee discount
Head of Inclusion
Imperial College London —White City
- £69,365 - £75,117 a year
- Full-time
- Management
- University
- Travel
- Annual leave
6d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Head of Operational Finance
Pinnacle Group —London
- £85,000 - £95,000 a year
- Hybrid work
- Conflict management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Head of Data Operations
Cancer Research UK —Stratford
- £90,000 - £98,000 a year
- Full-time
- Analysis skills
- Leadership
- Employee discount
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head of Civil Aviation Authority Strategy and Policy
Department for Transport —London
- From £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
11d
Operations Manager
StudioB —London
- £45,000 - £55,000 a year
- Full-time
- Project management
- Organisational skills
- AI
Band 3 Nuclear Protective Security Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Relocation assistance
- Annual leave

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Head of Customer Experience

Stellify
London

Apply Now

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Business processes
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Apply Now

Refine Your Search

department head jobs in aldenham, hrt

Head of Customer Experience

Head of Customer Experience

Sample Preparation Assistant

People & Culture Director, Production

Office Manager

Administrator Coordinator - Maritime

Head of Customer Success

Head of Campus Experience

Head of Operations

Head of IT

Manager, Technical Services

Head of Virology (ID4520)

Head of Inclusion

Head of Client Services

Head of Operational Finance

Head of Data Operations

Head of Creative

Head of Civil Aviation Authority Strategy and Policy

Operations Manager

Band 3 Nuclear Protective Security Inspector

I want to receive the latest job alerts for department head in aldenham, hrt

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