Customer service coordinator Work, Jobs in Aldergrove, Ant (with Salaries)

Customer Service Coordinator - Jaguar Land Rover
Donnelly Group NI —Dungannon
- Full-time
- Customer service
- Administrative experience
- Driving
- Free parking
- Annual leave
Quick apply
12d
Customer Service Coordinator
Donnelly Group NI —Newtownabbey
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Customer Service Coordinator
Cardiac Services NI —Belfast
- Sales
- Customer service
- Administrative experience
Quick apply
9d
Senior Sales Co-ordinator
Seagoe Hotel —Craigavon
- From £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexible schedule
Quick apply
Customer Enquiry & Sales Support Coordinator
Elevate Modular Solutions —Moy
- From £12.71 an hour
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
Quick apply
1d
Clinic Co-ordinator / Receptionist – Audiology & Podiatry Clinic
Audiocare —Belfast
- £12.71 an hour
- Full-time
- Microsoft Word
- Accounting
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Patient Coordinator/Receptionist Smiles
Smart Dental Care —Ballymena
- £25,000 - £26,500 a year
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
Quick apply

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Customer Service Coordinator - Jaguar Land Rover
Donnelly Group NI —Dungannon
A full driver’s licence as driving duties is involved. The role involves communicating with customers regarding vehicle issues, repair progress, and expected…
Quick apply
12d
Customer Service Coordinator
Donnelly Group NI —Newtownabbey
The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and…
Quick apply
8d

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Customer Service Coordinator - Jaguar Land Rover

Donnelly Group NI -
Dungannon

Quick apply

Job details

Full-time
12 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Driving Licence
Customer service
Administrative experience
Driving
Communication skills
Time management

Full job description

At Donnelly Group, we are recruiting for a motivated and customer-focused Customer Service Coordinator to join our award-winning Jaguar Land Rover Retailer of the Year team at our Dungannon showroom.

The Customer Service Coordinator acts as the key liaison between customers and the service department. The role involves communicating with customers regarding vehicle issues, repair progress, and expected timelines, while ensuring that customer concerns and requirements are clearly relayed to the service team.

The successful candidate will demonstrate excellent customer service skills, maintain clear and professional communication, and adopt a proactive, sales-focused approach to support both customer satisfaction and business objectives.

About The Role

Responsibilities:

Provide excellent customer service through professional communication via phone, online bookings, and face-to-face interactions.
Schedule and manage service appointments, including vehicle drop-offs and collections.
Liaise between customers and technicians to ensure clear communication regarding vehicle issues, progress, and repair timelines.
Keep customers informed throughout the repair process and ensure vehicles are ready within agreed timeframes.
Build and maintain strong customer relationships to encourage repeat business.
Promote and recommend relevant products, services, packages, and retail options where appropriate.
Coordinate with technicians regarding parts ordering and communicate any delays to customers.
Clearly explain completed work and associated costs to customers, ensuring transparency and satisfaction.
Process payments and maintain accurate service records and documentation.

What We’re Looking For

Previous two years experience in a customer facing, or administrative role.
A customer service champion with excellent communication skills.
Strong organisational abilities and attention to detail.
A team player who thrives in a busy, fast-paced environment.

What We Offer

Market-leading salary plus performance-related bonus
30 days annual leave
Pension provision
Life insurance cover
Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
Cycle to Work Scheme
Long Service Awards
Enhanced maternity & paternity leave
Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Required Criteria

At least 2 years experience in a similar role
Knowledge of vehicle parts would be advantageous;
Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
Excellent organisation and time management skills
Computer Literature and a working knowledge of Kerridge is preferable
Professionally presented and posses a good work ethic;

Skills Needed

Customer Service, Effective Listening, Exceeding Customer Expectations, Working Under Pressure, Planning and Organising

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed

Quick apply

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Customer Service Coordinator - Jaguar Land Rover