Customer service manager Work, Jobs in Alderley Park, Chs (with Salaries)

Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Leisure and Golf General Manager
The Beeches Golf —Ollerton
- £40,000 - £50,000 a year
- Full-time
- Management
- Social media management
- Travel
Quick apply
11d
Retail Store Manager
Baby Loves —Wilmslow
- £28,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
TikTok Live Manager
P.Louise —Stockport
- £30,000 - £45,000 a year
- Weekend availability
- Management
- Sales
- Social media management
Quick apply
9d
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Customer Service Manager
Morrisons —Stockport
- Hospitality
- Team management
- Employee discount
Quick apply
10d
Customer Experience Manager
Sainsbury's —Stockport
- From £32,700 a year
- Management
- Leadership
- Employee discount
General Manager (Operations & People)
Kickback Coffee Roasters Ltd —Macclesfield
- £30,000 - £34,000 a year
- Management
- Bakery
- Human resources
- Employee discount
Quick apply
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
Customer Service Manager (CSM)
Hardichymax Global Ltd —Eccles
- £35,300 - £36,000 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
Quick apply
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
4d
Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Café
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
1d
Business Development Manager (BDM) - Congleton - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Congleton
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Metropolis —Stockport
- £35,000 - £40,000 a year
- Salesforce
- Data analysis skills
- No experience needed
- Life insurance
Quick apply
Customer Service / Call Centre Manager
Jap Parts Europe LTD —Manchester
- £24,420 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
10d

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customer service manager jobs near alderley park, chs

Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
2 days ago

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£55,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

customer service manager jobs in alderley park, chs

Service Manager

Customer Success Team Leader - Mercedes Benz

Customer Service Manager X2

Leisure and Golf General Manager

Retail Store Manager

Customer Success Manager

TikTok Live Manager