Guest service agent Work, Jobs in Alderley Park, Chs (with Salaries)

Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
Front Office Agent
Motel One —Manchester
- Full-time
- English
- Hotel
- Hotel experience
Quick apply
Cruise Sales Specialist
Jobflex —Prestwich
- From £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
6d
Guest Services Assistant
Valor Hospitality —Manchester
- £13.07 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
10d
Senior Guest Services Manager
Holiday Inn Express Manchester Arena —Manchester
- £30,313 a year
- Nights as needed
- Hospitality
- Hotel
- Front desk
- Store discount
- Employee discount
Quick apply
10d
Academy Activity Assistants (Casual)
Manchester United —Manchester
- Part-time
- First Aid Certification
- Organisational skills
- Communication skills
5d
Housekeeper
Merchant Taylors’ Hall —Manchester
- From £29,120 a year
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
1d
Marketing and Accommodation Manager
Bear Inns Ltd —Tarporley
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Social media management
- Customer service
- Free parking
- Employee discount
Quick apply
13d
Group Sales Manager
Manchester Portland Hotel By Sunday —Manchester
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
6d
Personal Assistant / Senior Property, Business & Media Administrator
Bricks to Riches —Manchester
- £13 - £15 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Housekeeping Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- Hotel
- Organisational skills
- Leadership
- Annual leave
- Referral programme
Quick apply
6d

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Reservations Agent

FAIRMONT -
Knutsford

Quick apply

Job details

Full-time

Benefits

Discounted or free food
Company pension

Qualifications

Hospitality
Organisational skills
Phone etiquette
Communication skills
Hotel experience

Full job description

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

To create a seamless, elegant, and personalised booking experience that reflects the sophistication of Fairmont Cheshire, The Mere. The Reservations Agent serves as the first point of contact for many guests, ensuring every enquiry is handled with warmth, precision, and a deep understanding of Fairmont’s luxury standards. Through expert product knowledge, attentive communication, and meticulous accuracy, this role transforms enquiries into memorable stays.

Job Description

Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service
Convert enquiries into confirmed bookings through personalised recommendations and confident product knowledge
Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly
Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction
Manage room allocations and special requests with attention to detail and operational awareness
Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication
Process payments, deposits, and billing information in line with Fairmont and UK financial procedures
Respond to guest queries regarding rates, packages, availability, and hotel facilities
Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages
Ensure accuracy of all reservations data within the PMS and booking systems
Assist with group reservations, events blocks, and corporate bookings as required
Support service recovery by resolving booking issues with discretion and confidence
Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities
Uphold Fairmont grooming, communication, and service standards at all times
Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

1 year of experience in reservations, Front Office, call centre, or guest‑facing luxury hospitality roles
Strong communication and telephone etiquette with a polished, professional presence
Experience with hotel systems such as Opera Cloud PMS or similar (training can be provided)
Excellent organisational skills and meticulous attention to detail
Confidence handling payments and guest data in line with GDPR and financial procedures
Understanding of UK hospitality standards and luxury service expectations
Ability to multitask in a fast‑paced, high‑volume reservations environment
Additional languages advantageous for an international clientele
A passion for luxury hospitality and creating memorable guest experiences

Additional Information

What is in it for you?

Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
Colleague restaurant
Being part of The Mere Team – our culture is unique!
You will benefit from training and development opportunities
Competitive salary and benefits including pension
28 days of holiday including public holidays
1-5 days service award based on length of service
Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
And last but not least you will get to work with a team of EXTRAORDINARY people

Quick apply

Refine Your Search

guest service agent jobs in alderley park, chs

Reservations Agent

Front Office Agent

Cruise Sales Specialist

Guest Services Assistant

Senior Guest Services Manager

Academy Activity Assistants (Casual)

Housekeeper

Marketing and Accommodation Manager

Group Sales Manager

Personal Assistant / Senior Property, Business & Media Administrator

Housekeeping Manager

Other jobs to consider

I want to receive the latest job alerts for guest service agent in alderley park, chs

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